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All Users , All Regions Claims Processing 2003 |
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| Claims Handled in a Reasonable Time | Claims Handled Correctly | |
| Benchmark | 81 | 85 |
| CONUS MHS | 80 | 83 |
| Region 1 | 75 | 76 |
| Region 2 | 77 | 81 |
| Region 3 | 81 | 83 |
| Region 4 | 82 | 87 |
| Region 5 | 76 | 80 |
| Region 6 | 84 | 88 |
| Region 7/8 | 80 | 85 |
| Region 9 | 82 | 87 |
| Region 10 | 82 | 86 |
| Region 11 | 83 | 83 |
| Region 12 | 80 | 86 |
| Europe | 80 | 87 |
| Asia | 71 | 65 |
| Latin America | 91 | 96 |
| Alaska | 77 | 80 |
| Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available  Download Page | ||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||