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All Users , Region 1
2003 Composite Scores
  Total Score Ease of Access Communication and Customer Service Ratings Prevention
  Total Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care
Trends  
Benchmark NA 75 77 90 89 58 83 59 69 72 74 87
CONUS MHS 75 69 72 87 86 50 82 51 58 65 67 85
Region 1 74 69 73 87 88 45 75 47 59 68 70 87
305th Med Grp-McGuire 71 64 63 87 88 43 79 38 49 64 62 88
436th Med Grp-Dover 74 71 68 91 86 52 75 51 59 58 60 88
66th Med Grp-Hanscom 76 64 71 90 91 50 76 50 65 71 75 89
89th Med Grp-Andrews 76 72 71 89 89 45 74 56 63 64 79 88
Dewitt ACH 74 67 70 86 85 41 75 49 60 69 71 89
Guthrie AHC 69 62 68 83 81 55 72 44 52 61 60 81
Keller ACH 74 68 80 90 88 44 60 50 61 70 76 83
Kimbrough ACC-Ft Meade 73 66 64 86 84 52 76 45 55 69 63 90
NACC Groton 70 66 69 82 85 43 71 41 53 64 65 85
NACC Newport 81 78 79 91 90 49 82 61 70 74 76 92
NACC Portsmouth NH 76 73 75 93 89 51 75 49 59 58 74 87
NMCL Quantico 74 65 68 89 88 46 78 44 58 72 70 84
NNMC Bethesda 73 70 69 83 88 46 76 48 56 64 66 90
Out of Catchment Region 01 77 71 82 90 90 43 77 46 65 70 75 85
Walter Reed AMC 73 69 67 83 88 46 66 47 58 71 71 91
Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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