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All Users , Region 1
Customer Service
2003
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 55 59 59
CONUS MHS 49 53 47
Region 1 45 47 43
305th Med Grp-McGuire 46 39 44
436th Med Grp-Dover 47 56 55
66th Med Grp-Hanscom 49 47 52
89th Med Grp-Andrews 48 42 46
Dewitt ACH 40 46 37
Guthrie AHC 55 53 57
Keller ACH 46 46 40
Kimbrough ACC-Ft Meade 59 49 48
NACC Groton 45 41 45
NACC Newport 46 50 50
NACC Portsmouth NH 50 53 49
NMCL Quantico 46 45 46
NNMC Bethesda 54 44 41
Out of Catchment Region 01 40 49 40
Walter Reed AMC 48 45 47
Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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