All Users , 2003 Composite Scores, Region 11


All Users , Region 11 2003 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	75	77	90	89	58	83	59	69	72	74	87
CONUS MHS	75	69	72	87	86	50	82	51	58	65	67	85
Region 11	75	71	72	89	88	54	83	52	58	59	65	86
92nd Med Grp-Fairchild	79	70	74	91	90	60	89	56	61	63	73	92
Madigan AMC	72	66	64	86	85	54	89	53	53	51	56	84
NH Bremerton	77	76	74	89	88	58	81	54	62	60	68	87
NH Oak Harbor	76	73	74	88	89	62	74	50	55	68	66	87
Source: 2003 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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