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All Users , Region 11 Customer Service 2003 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 55 | 59 | 59 |
| CONUS MHS | 49 | 53 | 47 |
| Region 11 | 51 | 57 | 53 |
| 92nd Med Grp-Fairchild | 54 | 62 | 64 |
| Madigan AMC | 55 | 64 | 44 |
| NH Bremerton | 54 | 59 | 60 |
| NH Oak Harbor | 58 | 71 | 58 |
| Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available  Download Page | |||
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