All Users , 2003 Composite Scores, Region 12


All Users , Region 12 2003 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	75	77	90	89	58	83	59	69	72	74	87
CONUS MHS	75	69	72	87	86	50	82	51	58	65	67	85
Region 12	75	71	72	87	85	59	83	54	59	65	64	86
15th Med Grp-Hickam	76	76	69	90	87	56	80	56	59	56	67	90
NMCL Pearl Harbor	77	74	74	89	86	67	87	59	57	64	58	86
Tripler AMC	75	72	72	86	84	59	82	54	59	63	66	84
Source: 2003 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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