 |
 |
||
|
All Users , Region 12 Customer Service 2003 |
|||
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 55 | 59 | 59 |
| CONUS MHS | 49 | 53 | 47 |
| Region 12 | 57 | 68 | 52 |
| 15th Med Grp-Hickam | 53 | 62 | 51 |
| NMCL Pearl Harbor | 65 | 67 | 68 |
| Tripler AMC | 55 | 68 | 52 |
| Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available  Download Page | |||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | |||