All Users , 2003 Composite Scores, Europe


All Users , Europe 2003 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	75	77	90	89	58	83	59	69	72	74	87
CONUS MHS	75	69	72	87	86	50	82	51	58	65	67	85
Europe	75	72	73	88	87	57	84	55	56	61	65	84
48th Med Grp-Lakenheath	77	77	77	92	87	64	72	55	58	58	73	87
52nd Med Grp-Spangdahlem	78	74	81	89	91	51	85	56	66	64	61	90
86th Med Grp-Ramstein	75	72	75	92	86	56	73	54	57	54	66	86
Heidelberg Meddac	73	68	68	87	85	59	88	48	52	61	67	80
Landstuhl Regional Medcen	73	69	68	87	85	53	87	54	52	54	66	84
Wuerzburg Meddac	73	66	70	83	86	59	88	55	53	61	59	81
Source: 2003 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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