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All Users , Europe Customer Service 2003 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 55 | 59 | 59 |
| CONUS MHS | 49 | 53 | 47 |
| Europe | 57 | 58 | 55 |
| 48th Med Grp-Lakenheath | *** | 64 | 58 |
| 52nd Med Grp-Spangdahlem | 42 | 54 | 56 |
| 86th Med Grp-Ramstein | 55 | 58 | 55 |
| Heidelberg Meddac | 60 | 56 | 60 |
| Landstuhl Regional Medcen | 56 | 58 | 44 |
| Wuerzburg Meddac | 65 | 53 | 61 |
| Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available  Download Page | |||
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