All Users , 2003 Composite Scores, Asia


All Users , Asia 2003 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	75	77	90	89	58	83	59	69	72	74	87
CONUS MHS	75	69	72	87	86	50	82	51	58	65	67	85
Asia	71	68	68	87	84	58	68	49	54	62	59	82
121st Gen Hosp-Seoul	65	61	61	82	83	50	63	39	48	46	58	81
18th Med Grp-Kadena AB	78	80	77	90	94	*******	*******	61	62	63	61	85
374th Med Grp-Yokota AB	78	76	75	94	90	*******	*******	57	65	67	62	87
51st Med Grp-Osan AB	69	64	63	86	84	*******	*******	47	50	44	59	85
NH Guam-Agana	81	80	78	91	94	*******	*******	62	70	85	71	87
NH Okinawa	70	67	69	85	79	*******	*******	50	54	60	47	80
NH Yokosuka	74	73	73	88	85	64	*******	49	50	65	56	84
Source: 2003 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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