All Users , 2003 Composite Scores, Region 2


All Users , Region 2 2003 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	75	77	90	89	58	83	59	69	72	74	87
CONUS MHS	75	69	72	87	86	50	82	51	58	65	67	85
Region 2	72	68	66	86	85	46	79	48	55	66	64	83
1st Med Grp-Langley	71	67	61	84	82	45	75	49	52	60	66	88
4th Med Gr-Seymour Johnson	75	71	65	84	86	53	86	50	56	70	76	88
McDonald ACH	72	65	57	88	87	44	84	44	54	67	65	83
NH Camp Lejeune	67	65	62	80	80	45	78	40	45	60	53	79
NH Cherry Point	74	72	72	88	85	58	74	49	57	65	63	82
NMC Portsmouth	75	72	66	91	88	49	81	51	58	69	67	82
Womack AMC	69	63	69	77	79	45	78	46	51	63	64	82
Source: 2003 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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