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All Users , Region 3
2003 Composite Scores
  Total Score Ease of Access Communication and Customer Service Ratings Prevention
  Total Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care
Trends  
Benchmark NA 75 77 90 89 58 83 59 69 72 74 87
CONUS MHS 75 69 72 87 86 50 82 51 58 65 67 85
Region 3 75 69 72 87 86 52 82 53 59 67 67 86
20th Med Grp-Shaw 75 72 70 89 90 48 77 52 53 63 81 84
45th Med Grp-Patrick 77 71 74 89 84 54 90 57 59 64 62 90
6th Med Grp-MacDill 75 67 72 87 84 49 88 55 60 67 61 88
78th Med Grp-Robins 75 70 69 88 86 49 81 53 59 66 70 88
Eisenhower AMC 74 68 67 82 85 51 79 53 56 70 67 88
Martin ACH 74 69 70 86 86 56 82 48 54 74 61 86
Moncrief ACH 81 74 82 90 93 50 86 57 72 72 76 87
NH Beaufort 76 77 79 94 90 58 79 48 57 65 63 79
NH Charleston 78 74 77 89 88 50 83 52 65 66 81 85
NH Jacksonville 74 64 71 86 84 52 84 55 57 65 62 87
Out of Catchment Region 03 77 71 73 89 89 55 82 55 62 68 71 89
Winn ACH 70 63 67 84 82 47 73 45 48 69 67 79
Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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