 |
 |
||
|
All Users , Region 3 Customer Service 2003 |
|||
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 55 | 59 | 59 |
| CONUS MHS | 49 | 53 | 47 |
| Region 3 | 54 | 51 | 50 |
| 20th Med Grp-Shaw | 45 | 54 | 47 |
| 45th Med Grp-Patrick | 51 | 54 | 58 |
| 6th Med Grp-MacDill | 50 | 49 | 46 |
| 78th Med Grp-Robins | 57 | 47 | 43 |
| Eisenhower AMC | 56 | 55 | 44 |
| Martin ACH | 55 | 59 | 53 |
| Moncrief ACH | 50 | 55 | 43 |
| NH Beaufort | 59 | 60 | 55 |
| NH Charleston | 55 | 48 | 46 |
| NH Jacksonville | 56 | 48 | 54 |
| Out of Catchment Region 03 | 57 | 50 | 57 |
| Winn ACH | 51 | 47 | 44 |
| Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available  Download Page | |||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | |||