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All Users , Region 4
Customer Service
2003
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 55 59 59
CONUS MHS 49 53 47
Region 4 50 53 46
16th Med Gr-Hurlburt Field 47 49 51
325th Med Grp-Tyndall 66 63 59
42nd Med Grp-Maxwell 55 54 52
81st Med Grp-Keesler 50 55 48
96th Med Grp-Eglin 57 50 50
Fox AHC 57 57 40
Lyster ACH 47 49 52
NH Pensacola 55 55 49
Out of Catchment Region 04 46 52 39
Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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