All Users , 2003 Composite Scores, Region 5


All Users , Region 5 2003 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	75	77	90	89	58	83	59	69	72	74	87
CONUS MHS	75	69	72	87	86	50	82	51	58	65	67	85
Region 5	73	69	72	88	85	44	78	45	58	63	66	84
375th Med Grp-Scott	76	72	73	87	88	49	81	56	60	63	70	86
74th Med Grp-Wright-Patt	75	74	73	89	86	47	74	55	60	63	66	89
Blanchfield ACH	64	58	60	78	75	43	78	41	41	56	55	80
Ireland ACH	71	68	68	88	85	43	80	40	50	61	62	84
NH Great Lakes	71	71	72	84	85	38	63	47	57	64	69	82
Out of Catchment Region 05	76	71	78	93	89	44	80	43	67	65	70	86
Source: 2003 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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