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All Users , Region 5
Customer Service
2003
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 55 59 59
CONUS MHS 49 53 47
Region 5 39 47 45
375th Med Grp-Scott 43 50 53
74th Med Grp-Wright-Patt 43 49 48
Blanchfield ACH 42 43 45
Ireland ACH 36 43 51
NH Great Lakes 36 45 33
Out of Catchment Region 05 38 48 45
Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates significance not available
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