All Users , Customer Service , Region 7/8


All Users , Region 7/8 Customer Service 2003
	Problem Finding/Understanding Written Material	Problem Getting Help from Customer Service	Problem with Paperwork
Benchmark	55	59	59
CONUS MHS	49	53	47
Region 7/8	47	55	47
10th Med Grp-USAF Academy	48	47	56
22nd Med Grp-McConnell	57	63	55
28th Med Grp-Ellsworth	44	59	48
341st Med Grp-Malmstrom	47	70	60
355th Med Gr-Davis Monthan	61	66	45
366th Med Gr-Mountain Home	52	65	56
377th Med Grp-Kirtland	45	37	40
509th Med Grp-Whiteman	54	72	57
55th Med Grp-Offutt	48	56	45
56th Med Grp-Luke	53	54	53
75th Med Grp-Hill	61	65	56
90th Med Grp-F.E. Warren	51	56	66
99th Med Grp-O'Callaghan	62	62	62
Evans ACH	44	58	51
Irwin ACH	45	42	47
L. Wood ACH	49	62	63
Munson AHC	48	61	50
Out of Catchment Region 08	38	51	35
R W Bliss AHC	46	61	62
William Beaumont AMC	50	53	51
Source: 2003 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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