All Users , 2003 Composite Scores, Region 9


All Users , Region 9 2003 Composite Scores
	Total Score	Ease of Access		Communication and Customer Service				Ratings				Prevention
	Total	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care
Trends
Benchmark	NA	75	77	90	89	58	83	59	69	72	74	87
CONUS MHS	75	69	72	87	86	50	82	51	58	65	67	85
Region 9	76	70	71	88	88	58	85	53	60	65	66	82
30th Med Grp-Vandenberg	78	72	70	92	90	59	88	57	58	54	76	91
61st Med Squad-Los Angeles	78	68	69	89	88	56	87	60	58	72	79	86
95th Med Grp-Edwards	81	76	72	89	86	61	93	62	70	80	68	91
NH Camp Pendleton	76	73	74	89	88	59	86	51	57	60	65	81
NH Twentynine Palms	77	70	77	90	88	52	85	59	62	70	65	79
NMC San Diego	75	69	69	86	88	61	82	52	60	65	68	82
Weed ACH	74	66	67	86	84	64	82	56	55	68	56	81
Source: 2003 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available Download Page
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