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All Users , Region 9 Customer Service 2003 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 55 | 59 | 59 |
| CONUS MHS | 49 | 53 | 47 |
| Region 9 | 55 | 64 | 54 |
| 30th Med Grp-Vandenberg | 72 | 62 | 43 |
| 61st Med Squad-Los Angeles | *** | 61 | 54 |
| 95th Med Grp-Edwards | *** | 71 | 53 |
| NH Camp Pendleton | 58 | 68 | 52 |
| NH Twentynine Palms | 49 | 59 | 47 |
| NMC San Diego | 58 | 68 | 56 |
| Weed ACH | 60 | 70 | 63 |
| Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates significance not available  Download Page | |||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | |||