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Children in Other Regions (3, 4, & 7/8)
Customer Service

  Problem Getting Help from Customer Service Problem Finding/Understanding Written Material Problem with Paperwork
All Children 55 52 58
Age Group
Under Age 6 57 52 54
  Benchmark 59 68 63
6-12 Years 51 52 58
  Benchmark 57 65 64
13-17 Years * 61 52 62
  Benchmark NA NA NA
Enrollment Group
Prime Enrollees 56 53 57
  Enrollees with Military PCM 58 54 56
  Enrollees with Civilian PCM 51 50 61
Non-enrolled Beneficiaries 57 51 61
Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates benchmark not available
*Benchmarks are only available for children under age 6 and 6 to 12-year-olds.
*** Indicates significance not available
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Click below to view this table by other groups
All CONUS MHS Children   Children in Regions 1, 2 & 5   Children in Regions 6, 9-12 & Alaska   Children in Regions 3, 4 & 7/8