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Children in Mature Regions (6, 9-12, & Alaska)
Customer Service

  Problem Getting Help from Customer Service Problem Finding/Understanding Written Material Problem with Paperwork
All Children 60 56 62
Age Group
Under Age 6 59 56 60
  Benchmark 59 68 63
6-12 Years 65 56 64
  Benchmark 57 65 64
13-17 Years * 56 55 62
  Benchmark NA NA NA
Enrollment Group
Prime Enrollees 63 60 64
  Enrollees with Military PCM 67 60 65
  Enrollees with Civilian PCM 58 62 60
Non-enrolled Beneficiaries 55 48 58
Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates benchmark not available
*Benchmarks are only available for children under age 6 and 6 to 12-year-olds.
*** Indicates significance not available
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Click below to view this table by other groups
All CONUS MHS Children   Children in Regions 1, 2 & 5   Children in Regions 6, 9-12 & Alaska   Children in Regions 3, 4 & 7/8