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Children in New Regions (1, 2, & 5)
Customer Service

  Problem Getting Help from Customer Service Problem Finding/Understanding Written Material Problem with Paperwork
All Children 48 47 56
Age Group
Under Age 6 49 52 53
  Benchmark 59 68 63
6-12 Years 47 43 56
  Benchmark 57 65 64
13-17 Years * 48 45 59
  Benchmark NA NA NA
Enrollment Group
Prime Enrollees 48 50 55
  Enrollees with Military PCM 49 54 57
  Enrollees with Civilian PCM 47 45 55
Non-enrolled Beneficiaries 46 42 58
Source: 2003 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates benchmark not available
*Benchmarks are only available for children under age 6 and 6 to 12-year-olds.
*** Indicates significance not available
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Click below to view this table by other groups
All CONUS MHS Children   Children in Regions 1, 2 & 5   Children in Regions 6, 9-12 & Alaska   Children in Regions 3, 4 & 7/8