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Children in Mature Regions (6, 9-12, & Alaska)
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| Problem Getting Help from Customer Service | Problem Finding/Understanding Written Material | Problem with Paperwork | ||
| All Children | 60 | 56 | 62 | |
| Age Group | ||||
| Under Age 6 | 59 | 56 | 60 | |
| Benchmark | 59 | 68 | 63 | |
| 6-12 Years | 65 | 56 | 64 | |
| Benchmark | 57 | 65 | 64 | |
| 13-17 Years * | 56 | 55 | 62 | |
| Benchmark | NA | NA | NA | |
| Enrollment Group | ||||
| Prime Enrollees | 63 | 60 | 64 | |
| Enrollees with Military PCM | 67 | 60 | 65 | |
| Enrollees with Civilian PCM | 58 | 62 | 60 | |
| Non-enrolled Beneficiaries | 55 | 48 | 58 | |
| Source: 2003 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates benchmark not available *Benchmarks are only available for children under age 6 and 6 to 12-year-olds. *** Indicates significance not available  Download Page |
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Click below to view this table by other groups All CONUS MHS Children Children in Regions 1, 2 & 5 Children in Regions 6, 9-12 & Alaska Children in Regions 3, 4 & 7/8 | ||||