Prime Enrollees , North Army Customer Service 2004
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 55 | 61 | 71
CONUS MHS | 49 | 49 | 71
ARMY | 48 | 50 | 71
NORTH | 46 | 43 | 67
North Army | 43 | 43 | 70
Blanchfield ACH | 51 | 34 | 64
Dewitt ACH | 43 | 46 | 73
Guthrie AHC | 49 | 46 | 73
Ireland ACH | 39 | 47 | 63
Keller ACH | 38 | 43 | 61
Kimbrough Amb Car Cen-Ft Meade | 37 | 40 | 71
McDonald ACH | 49 | 39 | 54
Walter Reed AMC | 37 | 50 | 63
Womack AMC | 39 | 44 | 74
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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