Enrollees with Military PCM , North Air Force Customer Service 2004
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 55 | 61 | 71
CONUS MHS | 48 | 48 | 71
AIR FORCE | 49 | 50 | 74
NORTH | 46 | 43 | 67
North Air Force | 45 | 46 | 69
1st Med Grp-Langley | 43 | 50 | 74
305th Med Grp-McGuire | 47 | 46 | 64
375th Med Grp-Scott | 42 | 34 | 66
436th Med Grp-Dover | 50 | 52 | 78
4th Med Grp-Seymour Johnson | 41 | 45 | 70
66th Med Grp-Hanscom | 39 | 43 | 71
74th Med Grp-Wright-Patterson | 49 | 41 | 68
89th Med Grp-Andrews | 48 | 48 | 61
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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