Prime Enrollees , North Navy Customer Service Problem Getting Help from Customer Service
| 2002 | 2003 | 2004 | TREND
Benchmark | 58 | 59 | 61 | 4
CONUS MHS | 49 | 54 | 49 | 0
NAVY | 49 | 56 | 49 | 0
NORTH | 41 | 48 | 43 | 3
North Navy | 40 | 50 | 46 | 5
NH Camp Lejeune | 39 | 47 | 48 | 9
NH Cherry Point | 40 | 54 | 32 | -8
NH Great Lakes | 58 | 47 | 40 | -18
NMC Portsmouth | 43 | 56 | 45 | 3
NMCL Annapolis | *** | *** | *** | ***
NMCL Quantico | 26 | 45 | 39 | 13
NNMC Bethesda | 34 | 45 | 48 | 14
Naval Health Care New England | 42 | 48 | 45 | 2
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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