Active Duty , North Navy Customer Service Problem Getting Help from Customer Service
| 2002 | 2003 | 2004 | TREND
Benchmark | 58 | 59 | 61 | 4
CONUS MHS | 44 | 48 | 43 | 0
NAVY | 44 | 52 | 45 | 1
NORTH | 39 | 43 | 38 | -1
North Navy | 39 | 46 | 41 | 2
NH Camp Lejeune | 33 | *** | *** | ***
NH Cherry Point | *** | *** | *** | ***
NH Great Lakes | 59 | 41 | *** | ***
NMC Portsmouth | 43 | 45 | 43 | 0
NMCL Annapolis | *** | *** | *** | ***
NMCL Quantico | 21 | 44 | 31 | 11
NNMC Bethesda | 33 | 52 | 52 | 18
Naval Health Care New England | 43 | 48 | 45 | 2
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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