All Users , South Army Customer Service Problem Getting Help from Customer Service
| 2002 | 2003 | 2004 | TREND
Benchmark | 58 | 59 | 61 | 4
CONUS MHS | 49 | 53 | 49 | 0
ARMY | 50 | 53 | 50 | 0
SOUTH | 52 | 55 | 51 | -1
South Army | 52 | 58 | 56 | 4
Bayne-Jones ACH | 69 | 55 | 67 | -2
Brooke AMC | 48 | 55 | 60 | 12
Darnall ACH | 44 | 62 | 67 | 23
Eisenhower AMC | 51 | 55 | 51 | 0
Fox AHC | 52 | 57 | 62 | 10
Lyster ACH | 45 | 49 | 37 | -8
Martin ACH | 61 | 59 | 54 | -7
Moncrief ACH | 56 | 55 | 58 | 2
Reynolds ACH | 58 | 69 | 64 | 6
Winn ACH | 52 | 47 | 36 | -16
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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