Active Duty , Overseas Navy Customer Service Problem Finding/Understanding Written Material
| 2002 | 2003 | 2004 | TREND
Benchmark | 57 | 55 | 55 | -2
CONUS MHS | 46 | 47 | 44 | -1
NAVY | 47 | 49 | 50 | 3
OVERSEAS | 48 | 52 | 50 | 2
Overseas Navy | 43 | 53 | 52 | 9
NH Guam-Agana | *** | *** | *** | ***
NH Okinawa | *** | *** | *** | ***
NH Yokosuka | *** | *** | 52 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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