All Users , South Army Customer Service Problem Finding/Understanding Written Material
| 2002 | 2003 | 2004 | TREND
Benchmark | 57 | 55 | 55 | -2
CONUS MHS | 48 | 49 | 48 | -1
ARMY | 51 | 51 | 48 | -3
SOUTH | 50 | 54 | 50 | 0
South Army | 56 | 56 | 55 | -1
Bayne-Jones ACH | 59 | 43 | 64 | 5
Brooke AMC | 65 | 49 | 51 | -13
Darnall ACH | 56 | 63 | 65 | 9
Eisenhower AMC | 59 | 56 | 53 | -5
Fox AHC | 53 | 57 | 57 | 4
Lyster ACH | 55 | 47 | 44 | -11
Martin ACH | 56 | 55 | 48 | -9
Moncrief ACH | 53 | 50 | 71 | 18
Reynolds ACH | 53 | 69 | 55 | 2
Winn ACH | 56 | 51 | 39 | -18
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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