Prime Enrollees , North Army Customer Service Problem Getting Help from Customer Service
| 2002 | 2003 | 2004 | TREND
Benchmark | 58 | 59 | 61 | 4
CONUS MHS | 49 | 54 | 49 | 0
ARMY | 49 | 54 | 50 | 1
NORTH | 41 | 48 | 43 | 3
North Army | 43 | 46 | 43 | 0
Blanchfield ACH | 50 | 42 | 34 | -16
Dewitt ACH | 42 | 50 | 46 | 4
Guthrie AHC | 47 | 53 | 46 | -1
Ireland ACH | 56 | 45 | 47 | -9
Keller ACH | 29 | 47 | 43 | 14
Kimbrough Amb Car Cen-Ft Meade | 35 | 48 | 40 | 4
McDonald ACH | 48 | 46 | 39 | -9
Walter Reed AMC | 28 | 43 | 50 | 22
Womack AMC | 39 | 40 | 44 | 4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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