Active Duty , Overseas Navy Customer Service 2004
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 55 | 61 | 71
CONUS MHS | 44 | 43 | 67
NAVY | 50 | 45 | 67
OVERSEAS | 50 | 50 | 68
Overseas Navy | 52 | 47 | 66
NH Guam-Agana | *** | *** | ***
NH Okinawa | *** | *** | ***
NH Yokosuka | 52 | *** | 66
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users