Prime Enrollees , West Navy Claims Processing Claims Handled in a Reasonable Time
| 2002 | 2003 | 2004 | TREND
Benchmark | 79 | 81 | 83 | 4
CONUS MHS | 77 | 80 | 81 | 4
NAVY | 74 | 76 | 80 | 7
WEST | 80 | 82 | 82 | 2
West Navy | 80 | 80 | 80 | 1
NH Bremerton | 89 | 81 | 79 | -10
NH Camp Pendleton | 81 | 83 | 85 | 4
NH LeMoore | 83 | 83 | 85 | 3
NH Oak Harbor | 64 | 76 | 80 | 16
NH Twentynine Palms | 97 | 86 | 77 | -20
NMC San Diego | 78 | 77 | 80 | 3
NMCL Pearl Harbor | 85 | 86 | 80 | -5
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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