Prime Enrollees , Overseas Other Customer Service Problem Finding/Understanding Written Material
| 2002 | 2003 | 2004 | TREND
Benchmark | 57 | 55 | 55 | -2
CONUS MHS | 50 | 51 | 49 | -2
OTHER | 49 | 48 | 46 | -2
OVERSEAS | 49 | 55 | 51 | 2
Overseas Other | *** | *** | 41 | ***
Out of Catchment OCONUS Region | *** | *** | 42 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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