Prime Enrollees , South Army Customer Service Problem with Paperwork
| 2002 | 2003 | 2004 | TREND*
Benchmark | 56 | 59 | 71 | 15
CONUS MHS | 55 | 54 | 71 | 16
ARMY | 56 | 56 | 71 | 15
SOUTH | 56 | 55 | 73 | 17
South Army | 55 | 54 | 72 | 17
Bayne-Jones ACH | 76 | 56 | 59 | -17
Brooke AMC | 45 | 56 | 68 | 23
Darnall ACH | 53 | 57 | 72 | 18
Eisenhower AMC | 50 | 46 | 73 | 23
Fox AHC | 53 | 45 | 74 | 21
Lyster ACH | 39 | 59 | 70 | 31
Martin ACH | 68 | 63 | 73 | 5
Moncrief ACH | 64 | 49 | 72 | 8
Reynolds ACH | 51 | 57 | 82 | 30
Winn ACH | 53 | 49 | 71 | 18
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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