Prime Enrollees , Overseas Other Customer Service Problem Getting Help from Customer Service
| 2002 | 2003 | 2004 | TREND
Benchmark | 58 | 59 | 61 | 4
CONUS MHS | 49 | 54 | 49 | 0
OTHER | 46 | 52 | 47 | 1
OVERSEAS | 52 | 58 | 53 | 1
Overseas Other | 34 | 34 | 57 | 23
Out of Catchment OCONUS Region | *** | *** | 60 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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