Active Duty , North Navy Customer Service 2004
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 55 | 61 | 71
CONUS MHS | 44 | 43 | 67
NAVY | 50 | 45 | 67
NORTH | 43 | 38 | 63
North Navy | 51 | 41 | 65
NH Camp Lejeune | *** | *** | ***
NH Cherry Point | *** | *** | ***
NH Great Lakes | *** | *** | ***
NMC Portsmouth | 52 | 43 | 63
NMCL Annapolis | *** | *** | ***
NMCL Quantico | 40 | 31 | 70
NNMC Bethesda | 43 | 52 | 76
Naval Health Care New England | 46 | 45 | 71
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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