Enrollees with Military PCM , West Navy Customer Service Problem Getting Help from Customer Service
| 2002 | 2003 | 2004 | TREND
Benchmark | 58 | 59 | 61 | 4
CONUS MHS | 49 | 53 | 48 | -2
NAVY | 49 | 56 | 49 | 0
WEST | 55 | 59 | 51 | -4
West Navy | 59 | 63 | 53 | -6
NH Bremerton | 61 | 59 | 46 | -15
NH Camp Pendleton | 60 | 61 | 63 | 3
NH LeMoore | 56 | 73 | 61 | 6
NH Oak Harbor | 57 | 72 | 39 | -18
NH Twentynine Palms | 63 | 54 | 57 | -6
NMC San Diego | 54 | 65 | 51 | -4
NMCL Pearl Harbor | 68 | 64 | 59 | -9
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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