Active Duty , North Army Customer Service Problem Getting Help from Customer Service
| 2002 | 2003 | 2004 | TREND
Benchmark | 58 | 59 | 61 | 4
CONUS MHS | 44 | 48 | 43 | 0
ARMY | 45 | 49 | 44 | 0
NORTH | 39 | 43 | 38 | -1
North Army | 39 | 40 | 38 | -1
Blanchfield ACH | 47 | *** | 27 | -20
Dewitt ACH | 42 | 45 | 43 | 1
Guthrie AHC | 40 | 46 | 41 | 1
Ireland ACH | 56 | 44 | 44 | -11
Keller ACH | 15 | *** | *** | ***
Kimbrough Amb Car Cen-Ft Meade | 30 | 46 | 40 | 10
McDonald ACH | *** | *** | *** | ***
Walter Reed AMC | 25 | 38 | 46 | 21
Womack AMC | 35 | 36 | 35 | 0
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users