All Users , North Air Force Customer Service 2004
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 55 | 61 | 71
CONUS MHS | 48 | 49 | 70
AIR FORCE | 50 | 51 | 75
NORTH | 44 | 44 | 68
North Air Force | 45 | 47 | 70
1st Med Grp-Langley | 45 | 52 | 74
305th Med Grp-McGuire | 47 | 46 | 62
375th Med Grp-Scott | 45 | 38 | 67
436th Med Grp-Dover | 49 | 53 | 78
4th Med Grp-Seymour Johnson | 41 | 46 | 72
66th Med Grp-Hanscom | 39 | 44 | 71
74th Med Grp-Wright-Patterson | 46 | 43 | 69
89th Med Grp-Andrews | 48 | 44 | 71
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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