Active Duty , South Army Customer Service Problem Finding/Understanding Written Material
| 2002 | 2003 | 2004 | TREND
Benchmark | 57 | 55 | 55 | -2
CONUS MHS | 46 | 47 | 44 | -1
ARMY | 48 | 50 | 43 | -5
SOUTH | 50 | 49 | 48 | -2
South Army | 52 | 55 | 50 | -2
Bayne-Jones ACH | *** | *** | *** | ***
Brooke AMC | *** | *** | *** | ***
Darnall ACH | 54 | 61 | 62 | 7
Eisenhower AMC | 54 | 55 | 52 | -1
Fox AHC | *** | *** | *** | ***
Lyster ACH | *** | *** | *** | ***
Martin ACH | *** | *** | *** | ***
Moncrief ACH | *** | *** | *** | ***
Reynolds ACH | *** | *** | 46 | ***
Winn ACH | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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