Prime Enrollees , Overseas Navy Customer Service Problem with Paperwork
| 2002 | 2003 | 2004 | TREND*
Benchmark | 56 | 59 | 71 | 15
CONUS MHS | 55 | 54 | 71 | 16
NAVY | 57 | 56 | 71 | 14
OVERSEAS | 60 | 64 | 73 | 13
Overseas Navy | 58 | 71 | 71 | 13
NH Guam-Agana | *** | *** | *** | ***
NH Okinawa | 58 | 64 | 73 | 15
NH Yokosuka | 48 | 87 | 67 | 19
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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