All Users , West Army Claims Processing Claims Handled Correctly
| 2002 | 2003 | 2004 | TREND
Benchmark | 83 | 85 | 86 | 3
CONUS MHS | 81 | 83 | 83 | 2
ARMY | 81 | 81 | 82 | 0
WEST | 82 | 85 | 85 | 3
West Army | 84 | 83 | 83 | -1
Bassett ACH | 78 | 84 | 73 | -6
Evans ACH | 76 | 77 | 88 | 12
Irwin ACH | 84 | 65 | 79 | -5
L. Wood ACH | 78 | 86 | 77 | -1
Madigan AMC | 93 | 91 | 83 | -10
Munson AHC | 78 | 79 | 86 | 8
R W Bliss AHC | 89 | 87 | 91 | 2
Tripler AMC | 87 | 81 | 87 | 0
Weed ACH | 89 | 82 | 84 | -5
William Beaumont AMC | 84 | 93 | 81 | -3
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users