All Users , Overseas Army Customer Service Problem Finding/Understanding Written Material
| 2002 | 2003 | 2004 | TREND
Benchmark | 57 | 55 | 55 | -2
CONUS MHS | 48 | 49 | 48 | -1
ARMY | 51 | 51 | 48 | -3
OVERSEAS | 47 | 55 | 50 | 3
Overseas Army | 51 | 57 | 50 | -1
121st Gen Hosp-Seoul | 67 | 45 | 54 | -13
Heidelberg Meddac | 43 | 60 | 56 | 13
Landstuhl Regional Medcen | 39 | 56 | 43 | 4
Wuerzburg Meddac | 51 | 65 | 41 | -10
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users