All Users , West Army Customer Service Problem with Paperwork
| 2002 | 2003 | 2004 | TREND*
Benchmark | 56 | 59 | 71 | 15
CONUS MHS | 54 | 54 | 70 | 16
ARMY | 56 | 56 | 72 | 16
WEST | 59 | 57 | 71 | 12
West Army | 60 | 58 | 72 | 12
Bassett ACH | 56 | 62 | 64 | 8
Evans ACH | 56 | 57 | 74 | 17
Irwin ACH | 64 | 54 | 68 | 4
L. Wood ACH | 66 | 70 | 70 | 5
Madigan AMC | 63 | 51 | 70 | 7
Munson AHC | 57 | 57 | 77 | 20
R W Bliss AHC | 66 | 69 | 74 | 8
Tripler AMC | 58 | 59 | 59 | 1
Weed ACH | 63 | 70 | 76 | 13
William Beaumont AMC | 58 | 58 | 74 | 16
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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