All Users , North Army Claims Processing Claims Handled in a Reasonable Time
| 2002 | 2003 | 2004 | TREND
Benchmark | 79 | 81 | 83 | 4
CONUS MHS | 78 | 80 | 82 | 4
ARMY | 77 | 79 | 81 | 4
NORTH | 74 | 76 | 79 | 5
North Army | 73 | 74 | 79 | 6
Blanchfield ACH | 71 | 73 | 79 | 8
Dewitt ACH | 71 | 73 | 71 | 1
Guthrie AHC | 77 | 70 | 75 | -3
Ireland ACH | 71 | 79 | 84 | 13
Keller ACH | 61 | 58 | 74 | 13
Kimbrough Amb Car Cen-Ft Meade | 70 | 76 | 78 | 8
McDonald ACH | 89 | 85 | 78 | -11
Walter Reed AMC | 75 | 67 | 78 | 3
Womack AMC | 71 | 76 | 83 | 12
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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