Prime Enrollees , West Other Customer Service 2004
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 55 | 61 | 71
CONUS MHS | 49 | 49 | 71
OTHER | 46 | 47 | 67
WEST | 49 | 54 | 72
West Other | 46 | 56 | 67
Out of Catchment West Region | 43 | 54 | 67
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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