Enrollees with Military PCM , Overseas Army 2004 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Smoking
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Smoking Cessation
Benchmark | 74 | 75 | 91 | 89 | 62 | 85 | 58 | 71 | 73 | 73 | 87 | 80
CONUS MHS | 65 | 64 | 85 | 85 | 56 | 80 | 53 | 56 | 65 | 67 | 86 | 76
ARMY | 63 | 62 | 82 | 83 | 56 | 80 | 52 | 53 | 68 | 65 | 84 | 75
OVERSEAS | 66 | 67 | 86 | 86 | 58 | 80 | 54 | 55 | 64 | 63 | 84 | 75
Overseas Army | 60 | 63 | 84 | 83 | 57 | 80 | 53 | 51 | 67 | 62 | 80 | 70
121st Gen Hosp-Seoul | 61 | 60 | 83 | 81 | 61 | 78 | 47 | 50 | 56 | 54 | 77 | 68
Heidelberg Meddac | 58 | 61 | 86 | 85 | 53 | 74 | 49 | 48 | 70 | 69 | 79 | 64
Landstuhl Regional Medcen | 64 | 68 | 86 | 86 | 56 | 90 | 58 | 55 | 66 | 69 | 85 | 81
Wuerzburg Meddac | 58 | 64 | 83 | 83 | 57 | 82 | 58 | 51 | 67 | 54 | 80 | 71
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users