All Users , Overseas Navy 2004 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Smoking
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Smoking Cessation
Benchmark | 74 | 75 | 91 | 89 | 62 | 85 | 58 | 71 | 73 | 73 | 87 | 80
CONUS MHS | 67 | 67 | 87 | 86 | 56 | 82 | 53 | 60 | 68 | 69 | 86 | 76
NAVY | 67 | 66 | 86 | 86 | 57 | 81 | 52 | 59 | 68 | 66 | 85 | 74
OVERSEAS | 68 | 68 | 87 | 87 | 59 | 81 | 54 | 58 | 66 | 65 | 84 | 75
Overseas Navy | 70 | 71 | 87 | 90 | 61 | 80 | 54 | 61 | 67 | 65 | 85 | 76
NH Guam-Agana | 67 | 69 | 92 | 94 | *** | *** | 57 | 60 | 71 | 73 | 81 | 69
NH Okinawa | 68 | 69 | 87 | 89 | 62 | 73 | 50 | 59 | 69 | 59 | 85 | 63
NH Yokosuka | 69 | 69 | 85 | 92 | 61 | *** | 52 | 59 | 64 | 57 | 82 | 78
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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