Enrollees with Military PCM , South Air Force 2004 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Smoking
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Smoking Cessation
Benchmark | 74 | 75 | 91 | 89 | 62 | 85 | 58 | 71 | 73 | 73 | 87 | 80
CONUS MHS | 65 | 64 | 85 | 85 | 56 | 80 | 53 | 56 | 65 | 67 | 86 | 76
AIR FORCE | 67 | 65 | 87 | 85 | 58 | 83 | 56 | 57 | 63 | 69 | 87 | 80
SOUTH | 67 | 65 | 86 | 85 | 59 | 82 | 56 | 58 | 64 | 67 | 86 | 76
South Air Force | 68 | 65 | 87 | 85 | 59 | 84 | 57 | 57 | 62 | 68 | 87 | 79
12th Med Grp-Randolph | 72 | 67 | 88 | 88 | 60 | 81 | 64 | 67 | 67 | 73 | 89 | 79
16th Med Grp-Hurlburt Field | 66 | 64 | 88 | 83 | 53 | 76 | 54 | 56 | 57 | 72 | 85 | 80
17th Med Grp-Goodfellow | 62 | 61 | 78 | 80 | 59 | 93 | 53 | 41 | 58 | 65 | 85 | 84
20th Med Grp-Shaw | 68 | 69 | 84 | 86 | 70 | 89 | 54 | 57 | 63 | 70 | 89 | 83
2nd Med Grp-Barksdale | 68 | 61 | 88 | 83 | 57 | 91 | 55 | 54 | 55 | 64 | 85 | 76
314th Med Grp-Little Rock | 70 | 67 | 89 | 87 | 63 | 91 | 63 | 60 | 64 | 74 | 90 | 80
325th Med Grp-Tyndall | 72 | 65 | 85 | 82 | 62 | 88 | 61 | 59 | 54 | 68 | 87 | 77
42nd Med Grp-Maxwell | 68 | 63 | 87 | 85 | 64 | 79 | 52 | 57 | 73 | 67 | 91 | 75
45th Med Grp-Patrick | 67 | 66 | 89 | 85 | 58 | 83 | 57 | 61 | 66 | 65 | 91 | 83
59th Med Wing-Lackland | 63 | 54 | 83 | 82 | 52 | *** | 54 | 54 | 58 | 69 | 90 | 83
6th Med Grp-MacDill | 64 | 67 | 88 | 85 | 54 | 82 | 58 | 57 | 67 | 62 | 89 | 76
72nd Med Grp-Tinker | 70 | 70 | 87 | 84 | 63 | 93 | 61 | 56 | 61 | 65 | 87 | 79
78th Med Grp-Robins | 67 | 63 | 85 | 84 | 60 | 83 | 50 | 57 | 67 | 71 | 86 | 85
7th Med Grp-Dyess | 67 | 62 | 86 | 87 | 62 | 84 | 56 | 57 | 50 | 79 | 85 | 78
81st Med Grp-Keesler | 68 | 69 | 89 | 85 | 59 | 73 | 57 | 62 | 74 | 72 | 84 | 72
82nd Med Grp-Sheppard | 60 | 60 | 83 | 80 | 60 | 86 | 55 | 50 | 59 | 65 | 88 | 71
96th Med Grp-Eglin | 70 | 67 | 90 | 85 | 58 | 83 | 60 | 60 | 66 | 75 | 85 | 82
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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