All Users , North Army 2004 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Smoking
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Smoking Cessation
Benchmark | 74 | 75 | 91 | 89 | 62 | 85 | 58 | 71 | 73 | 73 | 87 | 80
CONUS MHS | 67 | 67 | 87 | 86 | 56 | 82 | 53 | 60 | 68 | 69 | 86 | 76
ARMY | 65 | 63 | 83 | 84 | 57 | 81 | 52 | 56 | 70 | 67 | 83 | 75
NORTH | 66 | 67 | 86 | 86 | 52 | 79 | 49 | 60 | 70 | 68 | 85 | 74
North Army | 64 | 62 | 82 | 83 | 52 | 79 | 48 | 54 | 70 | 68 | 84 | 77
Blanchfield ACH | 64 | 63 | 81 | 83 | 49 | 82 | 52 | 58 | 71 | 72 | 82 | 71
Dewitt ACH | 62 | 62 | 84 | 84 | 52 | 72 | 47 | 55 | 73 | 66 | 89 | 83
Guthrie AHC | 65 | 64 | 84 | 86 | 58 | 73 | 47 | 50 | 70 | 74 | 82 | 72
Ireland ACH | 73 | 72 | 89 | 87 | 49 | 83 | 47 | 66 | 72 | 76 | 85 | 74
Keller ACH | 69 | 70 | 93 | 91 | 44 | 74 | 47 | 62 | 70 | 82 | 83 | 75
Kimbrough Amb Car Cen-Ft Meade | 60 | 60 | 82 | 81 | 50 | 77 | 45 | 50 | 66 | 61 | 85 | 78
McDonald ACH | 66 | 57 | 82 | 86 | 50 | 79 | 46 | 53 | 69 | 73 | 81 | 82
Walter Reed AMC | 63 | 63 | 85 | 87 | 50 | 78 | 52 | 59 | 75 | 69 | 90 | 85
Womack AMC | 60 | 61 | 78 | 77 | 54 | 82 | 53 | 50 | 69 | 64 | 80 | 78
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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