Prime Enrollees , North Navy 2004 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Smoking
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Smoking Cessation
Benchmark | 74 | 75 | 91 | 89 | 62 | 85 | 58 | 71 | 73 | 73 | 87 | 80
CONUS MHS | 65 | 66 | 86 | 85 | 56 | 82 | 54 | 58 | 66 | 68 | 86 | 76
NAVY | 66 | 65 | 85 | 85 | 58 | 81 | 53 | 57 | 66 | 65 | 85 | 74
NORTH | 63 | 64 | 85 | 84 | 52 | 78 | 50 | 57 | 68 | 67 | 86 | 74
North Navy | 63 | 62 | 85 | 84 | 55 | 79 | 50 | 58 | 70 | 64 | 84 | 70
NH Camp Lejeune | 61 | 60 | 79 | 81 | 60 | 79 | 51 | 57 | 71 | 62 | 74 | 62
NH Cherry Point | 60 | 65 | 85 | 83 | 49 | 67 | 51 | 61 | 65 | 65 | 86 | 72
NH Great Lakes | 69 | 73 | 89 | 90 | 51 | 79 | 51 | 66 | 78 | 64 | 83 | 72
NMC Portsmouth | 61 | 58 | 85 | 82 | 57 | 85 | 49 | 54 | 68 | 59 | 86 | 70
NMCL Annapolis | 63 | 67 | 87 | 92 | *** | *** | 45 | 60 | 69 | 75 | 87 | 76
NMCL Quantico | 60 | 61 | 81 | 84 | 52 | 71 | 45 | 56 | 63 | 67 | 83 | 77
NNMC Bethesda | 67 | 67 | 88 | 89 | 53 | 84 | 54 | 64 | 73 | 75 | 89 | 74
Naval Health Care New England | 68 | 71 | 85 | 88 | 55 | 76 | 49 | 61 | 65 | 69 | 89 | 74
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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