Prime Enrollees , North Air Force Customer Service Problem with Paperwork
| 2002 | 2003 | 2004 | TREND*
Benchmark | 56 | 59 | 71 | 15
CONUS MHS | 55 | 54 | 71 | 16
AIR FORCE | 56 | 58 | 74 | 18
NORTH | 49 | 51 | 67 | 19
North Air Force | 50 | 54 | 69 | 19
1st Med Grp-Langley | 59 | 47 | 74 | 16
305th Med Grp-McGuire | 44 | 52 | 64 | 20
375th Med Grp-Scott | 40 | 60 | 65 | 25
436th Med Grp-Dover | 51 | 62 | 78 | 27
4th Med Grp-Seymour Johnson | 46 | 56 | 71 | 25
66th Med Grp-Hanscom | 32 | 58 | 71 | 39
74th Med Grp-Wright-Patterson | 55 | 55 | 69 | 13
89th Med Grp-Andrews | 49 | 55 | 66 | 17
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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