Active Duty , South Army Customer Service 2004
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 55 | 61 | 71
CONUS MHS | 44 | 43 | 67
ARMY | 43 | 44 | 68
SOUTH | 48 | 46 | 71
South Army | 50 | 51 | 71
Bayne-Jones ACH | *** | *** | ***
Brooke AMC | *** | *** | ***
Darnall ACH | 62 | 61 | 66
Eisenhower AMC | 52 | 47 | 88
Fox AHC | *** | *** | ***
Lyster ACH | *** | *** | ***
Martin ACH | *** | *** | ***
Moncrief ACH | *** | *** | ***
Reynolds ACH | 46 | 62 | ***
Winn ACH | *** | 24 | 71
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users