All Users , West Navy Customer Service Problem Finding/Understanding Written Material
| 2002 | 2003 | 2004 | TREND
Benchmark | 57 | 55 | 55 | -2
CONUS MHS | 48 | 49 | 48 | -1
NAVY | 51 | 53 | 52 | 1
WEST | 50 | 50 | 49 | 0
West Navy | 55 | 59 | 54 | -2
NH Bremerton | 53 | 54 | 30 | -23
NH Camp Pendleton | 56 | 58 | 64 | 8
NH LeMoore | 48 | 50 | 55 | 8
NH Oak Harbor | 53 | 58 | 46 | -7
NH Twentynine Palms | 60 | 49 | 44 | -16
NMC San Diego | 55 | 58 | 57 | 2
NMCL Pearl Harbor | 63 | 65 | 47 | -16
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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