Active Duty , Overseas Army Claims Processing Claims Handled in a Reasonable Time
| 2002 | 2003 | 2004 | TREND
Benchmark | 79 | 81 | 83 | 4
CONUS MHS | 74 | 75 | 77 | 3
ARMY | 73 | 77 | 77 | 3
OVERSEAS | 67 | 77 | 76 | 8
Overseas Army | 80 | 78 | 74 | -5
121st Gen Hosp-Seoul | 68 | 61 | 77 | 9
Heidelberg Meddac | 82 | 81 | 72 | -11
Landstuhl Regional Medcen | 66 | 85 | 80 | 14
Wuerzburg Meddac | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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