Prime Enrollees , West Army Customer Service Problem Getting Help from Customer Service
| 2002 | 2003 | 2004 | TREND
Benchmark | 58 | 59 | 61 | 4
CONUS MHS | 49 | 54 | 49 | 0
ARMY | 49 | 54 | 50 | 1
WEST | 56 | 59 | 54 | -2
West Army | 54 | 60 | 52 | -2
Bassett ACH | 59 | *** | 47 | -11
Evans ACH | 50 | 60 | 55 | 5
Irwin ACH | 60 | 40 | 50 | -9
L. Wood ACH | 58 | 64 | 46 | -12
Madigan AMC | 46 | 66 | 57 | 12
Munson AHC | 68 | 60 | 48 | -20
R W Bliss AHC | 57 | 59 | 52 | -5
Tripler AMC | 50 | 67 | 48 | -2
Weed ACH | 61 | 68 | 51 | -11
William Beaumont AMC | 47 | 53 | 49 | 2
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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