Enrollees with Military PCM , North Army 2004 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Smoking
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Smoking Cessation
Benchmark | 74 | 75 | 91 | 89 | 62 | 85 | 58 | 71 | 73 | 73 | 87 | 80
CONUS MHS | 65 | 64 | 85 | 85 | 56 | 80 | 53 | 56 | 65 | 67 | 86 | 76
ARMY | 63 | 62 | 82 | 83 | 56 | 80 | 52 | 53 | 68 | 65 | 84 | 75
NORTH | 63 | 62 | 84 | 84 | 52 | 77 | 49 | 55 | 67 | 66 | 86 | 74
North Army | 62 | 60 | 81 | 81 | 51 | 78 | 48 | 51 | 68 | 66 | 85 | 77
Blanchfield ACH | 62 | 60 | 80 | 81 | 49 | 79 | 53 | 54 | 68 | 70 | 83 | 72
Dewitt ACH | 62 | 61 | 81 | 84 | 56 | 75 | 47 | 51 | 74 | 63 | 90 | 83
Guthrie AHC | 64 | 63 | 84 | 86 | 55 | 70 | 47 | 48 | 67 | 71 | 82 | 72
Ireland ACH | 71 | 70 | 88 | 87 | 48 | 79 | 47 | 62 | 68 | 76 | 87 | 73
Keller ACH | 70 | 67 | 94 | 92 | 48 | *** | 48 | 64 | 72 | 83 | 86 | 72
Kimbrough Amb Car Cen-Ft Meade | 59 | 59 | 81 | 80 | 49 | 76 | 44 | 48 | 64 | 60 | 86 | 81
McDonald ACH | 63 | 53 | 81 | 84 | 47 | 85 | 43 | 47 | 66 | 70 | 82 | 86
Walter Reed AMC | 61 | 59 | 83 | 86 | 48 | 73 | 49 | 54 | 72 | 62 | 91 | 84
Womack AMC | 57 | 58 | 74 | 73 | 49 | 80 | 50 | 44 | 66 | 59 | 80 | 77
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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