Enrollees with Military PCM , North Navy Customer Service Problem Getting Help from Customer Service
| 2002 | 2003 | 2004 | TREND
Benchmark | 58 | 59 | 61 | 4
CONUS MHS | 49 | 53 | 48 | -2
NAVY | 49 | 56 | 49 | 0
NORTH | 42 | 46 | 43 | 0
North Navy | 40 | 49 | 44 | 4
NH Camp Lejeune | 38 | 47 | 45 | 7
NH Cherry Point | 39 | 52 | 31 | -8
NH Great Lakes | 57 | 49 | 41 | -16
NMC Portsmouth | 44 | 52 | 44 | 1
NMCL Annapolis | *** | *** | *** | ***
NMCL Quantico | 25 | 44 | 39 | 14
NNMC Bethesda | 35 | 45 | 48 | 13
Naval Health Care New England | 41 | 47 | 44 | 2
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users