Enrollees with Military PCM , West Army Customer Service Problem Getting Help from Customer Service
| 2002 | 2003 | 2004 | TREND
Benchmark | 58 | 59 | 61 | 4
CONUS MHS | 49 | 53 | 48 | -2
ARMY | 49 | 53 | 49 | 0
WEST | 55 | 59 | 51 | -4
West Army | 54 | 59 | 51 | -2
Bassett ACH | 63 | 75 | 47 | -17
Evans ACH | 50 | 57 | 54 | 4
Irwin ACH | 58 | 39 | 49 | -9
L. Wood ACH | 58 | 63 | 45 | -13
Madigan AMC | 46 | 64 | 56 | 9
Munson AHC | 67 | 60 | 48 | -19
R W Bliss AHC | 56 | 58 | 51 | -5
Tripler AMC | 50 | 65 | 46 | -4
Weed ACH | 63 | 67 | 49 | -13
William Beaumont AMC | 48 | 55 | 47 | -2
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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