Prime Enrollees , West Army Customer Service Problem Finding/Understanding Written Material
| 2002 | 2003 | 2004 | TREND
Benchmark | 57 | 55 | 55 | -2
CONUS MHS | 50 | 51 | 49 | -2
ARMY | 52 | 52 | 48 | -4
WEST | 50 | 52 | 49 | -1
West Army | 50 | 52 | 46 | -4
Bassett ACH | 53 | *** | *** | ***
Evans ACH | 39 | 43 | 52 | 13
Irwin ACH | 42 | 47 | 38 | -4
L. Wood ACH | 55 | 46 | 50 | -5
Madigan AMC | 47 | 57 | 44 | -3
Munson AHC | 52 | 47 | 37 | -15
R W Bliss AHC | 55 | 45 | 41 | -13
Tripler AMC | 43 | 56 | 51 | 9
Weed ACH | 73 | 60 | 37 | -35
William Beaumont AMC | 52 | 50 | 38 | -14
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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