All Users , North Navy Claims Processing Claims Handled in a Reasonable Time
| 2002 | 2003 | 2004 | TREND
Benchmark | 79 | 81 | 83 | 4
CONUS MHS | 78 | 80 | 82 | 4
NAVY | 75 | 77 | 80 | 5
NORTH | 74 | 76 | 79 | 5
North Navy | 73 | 76 | 80 | 7
NH Camp Lejeune | 70 | 76 | 83 | 13
NH Cherry Point | 77 | 76 | 72 | -5
NH Great Lakes | 65 | 61 | 75 | 10
NMC Portsmouth | 78 | 80 | 83 | 5
NMCL Annapolis | *** | *** | *** | ***
NMCL Quantico | 61 | 78 | 74 | 13
NNMC Bethesda | 70 | 77 | 77 | 6
Naval Health Care New England | 77 | 75 | 78 | 1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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