Prime Enrollees , West Navy Customer Service Problem Finding/Understanding Written Material
| 2002 | 2003 | 2004 | TREND
Benchmark | 57 | 55 | 55 | -2
CONUS MHS | 50 | 51 | 49 | -2
NAVY | 52 | 54 | 53 | 1
WEST | 50 | 52 | 49 | -1
West Navy | 57 | 60 | 55 | -1
NH Bremerton | 52 | 56 | 37 | -15
NH Camp Pendleton | 57 | 57 | 63 | 6
NH LeMoore | 47 | 48 | 54 | 7
NH Oak Harbor | 53 | 60 | 42 | -11
NH Twentynine Palms | 61 | 49 | 42 | -19
NMC San Diego | 54 | 60 | 59 | 6
NMCL Pearl Harbor | 64 | 63 | 49 | -15
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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