Enrollees with Military PCM , West Army Claims Processing Claims Handled in a Reasonable Time
| 2002 | 2003 | 2004 | TREND
Benchmark | 79 | 81 | 83 | 4
CONUS MHS | 77 | 78 | 80 | 3
ARMY | 76 | 79 | 80 | 4
WEST | 79 | 81 | 81 | 1
West Army | 79 | 79 | 83 | 4
Bassett ACH | 80 | 78 | 71 | -9
Evans ACH | 69 | 66 | 87 | 18
Irwin ACH | 79 | 72 | 79 | -1
L. Wood ACH | 70 | 77 | 85 | 15
Madigan AMC | 86 | 88 | 88 | 2
Munson AHC | 71 | 73 | 77 | 6
R W Bliss AHC | 86 | 84 | 85 | -1
Tripler AMC | 86 | 85 | 83 | -3
Weed ACH | 82 | 81 | 81 | 0
William Beaumont AMC | *** | 92 | 82 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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