Active Duty , South Army 2004 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Smoking
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Smoking Cessation
Benchmark | 74 | 75 | 91 | 89 | 62 | 85 | 58 | 71 | 73 | 73 | 87 | 80
CONUS MHS | 64 | 62 | 84 | 84 | 51 | 77 | 47 | 53 | 62 | 64 | 86 | 73
ARMY | 62 | 59 | 82 | 82 | 52 | 77 | 47 | 49 | 63 | 63 | 83 | 73
SOUTH | 65 | 63 | 85 | 85 | 55 | 78 | 50 | 53 | 60 | 65 | 87 | 74
South Army | 63 | 60 | 82 | 83 | 57 | 77 | 48 | 50 | 63 | 64 | 84 | 73
Bayne-Jones ACH | 60 | 62 | 67 | 81 | *** | *** | 41 | 42 | *** | 64 | 81 | 67
Brooke AMC | 69 | 65 | 85 | 88 | *** | *** | 64 | 61 | 68 | 61 | 94 | 84
Darnall ACH | 64 | 63 | 90 | 87 | 63 | 75 | 55 | 53 | 51 | 69 | 82 | 67
Eisenhower AMC | 61 | 55 | 79 | 84 | 62 | 81 | 47 | 50 | 64 | 57 | 87 | 80
Fox AHC | 73 | 72 | 89 | 89 | *** | *** | 58 | 70 | *** | *** | 92 | 81
Lyster ACH | 59 | 59 | 79 | 82 | *** | *** | 40 | 43 | *** | 58 | 92 | 82
Martin ACH | 65 | 63 | 78 | 84 | *** | *** | 41 | 49 | 67 | 60 | 86 | 69
Moncrief ACH | 72 | 66 | 85 | 84 | *** | *** | 53 | 59 | 75 | 71 | 87 | 70
Reynolds ACH | 66 | 61 | 82 | 82 | *** | *** | 44 | 49 | *** | 65 | 81 | 71
Winn ACH | 53 | 51 | 72 | 73 | 42 | 67 | 40 | 41 | 69 | 57 | 82 | 75
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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