Active Duty , North Army 2004 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Smoking
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Smoking Cessation
Benchmark | 74 | 75 | 91 | 89 | 62 | 85 | 58 | 71 | 73 | 73 | 87 | 80
CONUS MHS | 64 | 62 | 84 | 84 | 51 | 77 | 47 | 53 | 62 | 64 | 86 | 73
ARMY | 62 | 59 | 82 | 82 | 52 | 77 | 47 | 49 | 63 | 63 | 83 | 73
NORTH | 63 | 61 | 84 | 84 | 48 | 75 | 44 | 53 | 63 | 63 | 86 | 71
North Army | 62 | 58 | 81 | 81 | 47 | 74 | 44 | 48 | 64 | 64 | 84 | 77
Blanchfield ACH | 61 | 59 | 81 | 83 | 45 | *** | 48 | 52 | 68 | 65 | 81 | 78
Dewitt ACH | 57 | 52 | 83 | 83 | 46 | *** | 41 | 47 | 73 | 55 | 91 | 81
Guthrie AHC | 63 | 62 | 83 | 85 | 53 | 65 | 42 | 44 | 67 | 78 | 83 | 67
Ireland ACH | 71 | 74 | 88 | 87 | 44 | 77 | 43 | 64 | 58 | 73 | 85 | 72
Keller ACH | 70 | 61 | 94 | 93 | *** | *** | 43 | 59 | *** | 83 | 80 | 67
Kimbrough Amb Car Cen-Ft Meade | 58 | 55 | 80 | 80 | 48 | 80 | 44 | 45 | 60 | 59 | 86 | 71
McDonald ACH | 68 | 58 | 81 | 82 | *** | *** | 38 | 46 | *** | *** | 87 | 78
Walter Reed AMC | 58 | 56 | 84 | 85 | 47 | 67 | 43 | 47 | 64 | 56 | 91 | 83
Womack AMC | 57 | 54 | 74 | 69 | 43 | 76 | 44 | 37 | 64 | 55 | 82 | 81
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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