Enrollees with Military PCM , Overseas Navy Customer Service 2004
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 55 | 61 | 71
CONUS MHS | 48 | 48 | 71
NAVY | 52 | 49 | 70
OVERSEAS | 51 | 52 | 72
Overseas Navy | 53 | 50 | 70
NH Guam-Agana | *** | *** | ***
NH Okinawa | 51 | 49 | 71
NH Yokosuka | 56 | 59 | 66
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users