Enrollees with Military PCM , Overseas Air Force Customer Service Problem Getting Help from Customer Service
| 2002 | 2003 | 2004 | TREND
Benchmark | 58 | 59 | 61 | 4
CONUS MHS | 49 | 53 | 48 | -2
AIR FORCE | 53 | 55 | 50 | -3
OVERSEAS | 53 | 59 | 52 | -1
Overseas Air Force | 56 | 62 | 55 | -2
18th Med Grp-Kadena AB | 57 | *** | *** | ***
35th Med Grp-Misawa | *** | *** | *** | ***
374th Med Grp-Yokota AB | *** | *** | *** | ***
48th Med Grp-Lakenheath | 61 | 67 | 55 | -6
51st Med Grp-Osan AB | 55 | 46 | *** | ***
52nd Med Grp-Spangdahlem | 60 | 51 | 53 | -7
86th Med Grp-Ramstein | 56 | 60 | 46 | -10
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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