Enrollees with Military PCM , North Army Customer Service Problem Getting Help from Customer Service
| 2002 | 2003 | 2004 | TREND
Benchmark | 58 | 59 | 61 | 4
CONUS MHS | 49 | 53 | 48 | -2
ARMY | 49 | 53 | 49 | 0
NORTH | 42 | 46 | 43 | 0
North Army | 44 | 45 | 42 | -1
Blanchfield ACH | 52 | 42 | 32 | -19
Dewitt ACH | 45 | 49 | 47 | 2
Guthrie AHC | 47 | 52 | 44 | -3
Ireland ACH | 57 | 45 | 47 | -10
Keller ACH | 27 | 47 | 40 | 13
Kimbrough Amb Car Cen-Ft Meade | 35 | 47 | 39 | 4
McDonald ACH | 50 | 48 | 38 | -12
Walter Reed AMC | 26 | 39 | 47 | 21
Womack AMC | 37 | 39 | 43 | 6
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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