Active Duty , West Army Claims Processing Claims Handled in a Reasonable Time
| 2002 | 2003 | 2004 | TREND
Benchmark | 79 | 81 | 83 | 4
CONUS MHS | 74 | 75 | 77 | 3
ARMY | 73 | 77 | 77 | 3
WEST | 76 | 80 | 77 | 1
West Army | 76 | 80 | 81 | 5
Bassett ACH | *** | *** | *** | ***
Evans ACH | *** | *** | *** | ***
Irwin ACH | *** | *** | 77 | ***
L. Wood ACH | *** | *** | *** | ***
Madigan AMC | *** | *** | 82 | ***
Munson AHC | 70 | 69 | 63 | -7
R W Bliss AHC | 84 | 86 | 89 | 5
Tripler AMC | *** | *** | *** | ***
Weed ACH | 82 | *** | *** | ***
William Beaumont AMC | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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