Prime Enrollees , Overseas Air Force Customer Service Problem Finding/Understanding Written Material
| 2002 | 2003 | 2004 | TREND
Benchmark | 57 | 55 | 55 | -2
CONUS MHS | 50 | 51 | 49 | -2
AIR FORCE | 50 | 54 | 50 | 0
OVERSEAS | 49 | 55 | 51 | 2
Overseas Air Force | 56 | 59 | 56 | 1
18th Med Grp-Kadena AB | 62 | *** | 67 | 5
35th Med Grp-Misawa | *** | *** | *** | ***
374th Med Grp-Yokota AB | *** | *** | *** | ***
48th Med Grp-Lakenheath | *** | *** | *** | ***
51st Med Grp-Osan AB | *** | *** | *** | ***
52nd Med Grp-Spangdahlem | 52 | 48 | 50 | -2
86th Med Grp-Ramstein | 60 | 59 | 55 | -5
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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