Active Duty , North Navy Customer Service Problem with Paperwork
| 2002 | 2003 | 2004 | TREND*
Benchmark | 56 | 59 | 71 | 15
CONUS MHS | 53 | 51 | 67 | 14
NAVY | 56 | 54 | 67 | 11
NORTH | 48 | 49 | 63 | 15
North Navy | 48 | 50 | 65 | 18
NH Camp Lejeune | 47 | *** | *** | ***
NH Cherry Point | *** | *** | *** | ***
NH Great Lakes | 44 | *** | *** | ***
NMC Portsmouth | 51 | 45 | 63 | 12
NMCL Annapolis | *** | *** | *** | ***
NMCL Quantico | 54 | 55 | 70 | 16
NNMC Bethesda | 44 | 56 | 76 | 33
Naval Health Care New England | 53 | 53 | 71 | 18
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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