Enrollees with Military PCM , North Air Force Courteous and Helpful Office Staff Helpful
| 2002 | 2003 | 2004 | TREND
Benchmark | 87 | 88 | 88 | 1
CONUS MHS | 82 | 82 | 81 | -2
AIR FORCE | 84 | 84 | 83 | -2
NORTH | 82 | 81 | 80 | -2
North Air Force | 83 | 82 | 82 | -1
1st Med Grp-Langley | 79 | 77 | 83 | 4
305th Med Grp-McGuire | 84 | 81 | 82 | -2
375th Med Grp-Scott | 84 | 83 | 79 | -4
436th Med Grp-Dover | 84 | 87 | 88 | 4
4th Med Grp-Seymour Johnson | 80 | 80 | 77 | -4
66th Med Grp-Hanscom | 80 | 84 | 85 | 5
74th Med Grp-Wright-Patterson | 86 | 83 | 83 | -2
89th Med Grp-Andrews | 81 | 83 | 83 | 1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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