Active Duty , West Navy 2004 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Smoking
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Smoking Cessation
Benchmark | 74 | 75 | 91 | 89 | 62 | 85 | 58 | 71 | 73 | 73 | 87 | 80
CONUS MHS | 64 | 62 | 84 | 84 | 51 | 77 | 47 | 53 | 62 | 64 | 86 | 73
NAVY | 65 | 61 | 84 | 85 | 54 | 76 | 46 | 53 | 63 | 62 | 85 | 70
WEST | 65 | 62 | 83 | 84 | 52 | 78 | 48 | 52 | 61 | 65 | 85 | 74
West Navy | 66 | 59 | 82 | 83 | 55 | 80 | 46 | 50 | 57 | 61 | 85 | 72
NH Bremerton | 72 | 64 | 86 | 88 | *** | *** | 48 | 52 | 55 | 57 | 88 | 65
NH Camp Pendleton | 67 | 63 | 89 | 85 | 62 | *** | 52 | 56 | 60 | 66 | 81 | 76
NH LeMoore | 68 | 61 | 88 | 73 | *** | *** | 41 | 45 | 48 | 70 | 79 | 82
NH Oak Harbor | 62 | 65 | 87 | 84 | *** | *** | 49 | 47 | *** | 60 | 93 | 64
NH Twentynine Palms | 52 | 55 | 77 | 72 | *** | *** | 43 | 42 | *** | *** | 82 | 71
NMC San Diego | 68 | 56 | 76 | 84 | 62 | 80 | 47 | 50 | 61 | 58 | 86 | 69
NMCL Pearl Harbor | 69 | 66 | 85 | 86 | 49 | *** | 53 | 55 | 69 | 56 | 91 | 73
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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