Enrollees with Military PCM , North Army Claims Processing Claims Handled in a Reasonable Time
| 2002 | 2003 | 2004 | TREND
Benchmark | 79 | 81 | 83 | 4
CONUS MHS | 77 | 78 | 80 | 3
ARMY | 76 | 79 | 80 | 4
NORTH | 72 | 73 | 78 | 6
North Army | 70 | 73 | 78 | 8
Blanchfield ACH | 70 | 67 | 75 | 5
Dewitt ACH | 67 | 77 | 74 | 6
Guthrie AHC | 74 | 70 | 70 | -4
Ireland ACH | 68 | 78 | 79 | 11
Keller ACH | 63 | 55 | 78 | 15
Kimbrough Amb Car Cen-Ft Meade | 70 | 76 | 77 | 7
McDonald ACH | *** | 85 | 84 | ***
Walter Reed AMC | 68 | 63 | 74 | 6
Womack AMC | 65 | 73 | 80 | 16
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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