All Users , South Navy Customer Service 2004
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 55 | 61 | 71
CONUS MHS | 48 | 49 | 70
NAVY | 52 | 49 | 70
SOUTH | 50 | 51 | 72
South Navy | 51 | 51 | 70
NH Beaufort | 45 | 44 | 74
NH Charleston | 41 | 55 | 68
NH Corpus Christi | 53 | 57 | 70
NH Jacksonville | 60 | 52 | 71
NH Pensacola | 48 | 49 | 67
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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