Active Duty , North Air Force Customer Service Problem with Paperwork
| 2002 | 2003 | 2004 | TREND*
Benchmark | 56 | 59 | 71 | 15
CONUS MHS | 53 | 51 | 67 | 14
AIR FORCE | 54 | 55 | 70 | 16
NORTH | 48 | 49 | 63 | 15
North Air Force | 48 | 52 | 63 | 15
1st Med Grp-Langley | 60 | 49 | *** | ***
305th Med Grp-McGuire | 48 | 50 | 60 | 12
375th Med Grp-Scott | 45 | 54 | 57 | 12
436th Med Grp-Dover | 44 | 70 | 72 | 29
4th Med Grp-Seymour Johnson | 47 | 51 | 65 | 18
66th Med Grp-Hanscom | 25 | 59 | 64 | 40
74th Med Grp-Wright-Patterson | 48 | 53 | *** | ***
89th Med Grp-Andrews | 39 | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users