All Users , Overseas Army Claims Processing Claims Handled in a Reasonable Time
| 2002 | 2003 | 2004 | TREND
Benchmark | 79 | 81 | 83 | 4
CONUS MHS | 78 | 80 | 82 | 4
ARMY | 77 | 79 | 81 | 4
OVERSEAS | 67 | 79 | 78 | 11
Overseas Army | 81 | 83 | 79 | -2
121st Gen Hosp-Seoul | 63 | 64 | 78 | 15
Heidelberg Meddac | 82 | 86 | 76 | -6
Landstuhl Regional Medcen | 77 | 87 | 84 | 8
Wuerzburg Meddac | 98 | 86 | 83 | -15
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users