Enrollees with Military PCM , West Navy Customer Service 2004
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 55 | 61 | 71
CONUS MHS | 48 | 48 | 71
NAVY | 52 | 49 | 70
WEST | 49 | 51 | 71
West Navy | 55 | 53 | 73
NH Bremerton | 38 | 46 | 68
NH Camp Pendleton | 65 | 63 | 77
NH LeMoore | 55 | 61 | 72
NH Oak Harbor | 41 | 39 | 67
NH Twentynine Palms | 41 | 57 | 65
NMC San Diego | 61 | 51 | 75
NMCL Pearl Harbor | 49 | 59 | 69
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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