Active Duty , North Air Force Customer Service
| 2002 | 2003 | 2004 | TREND*
Benchmark | 57 | 58 | 62 | 5
CONUS MHS | 47 | 49 | 51 | 4
AIR FORCE | 48 | 51 | 54 | 5
NORTH | 44 | 45 | 48 | 5
North Air Force | 42 | 49 | 49 | 7
1st Med Grp-Langley | 55 | 51 | *** | ***
305th Med Grp-McGuire | 44 | 45 | 49 | 5
375th Med Grp-Scott | 43 | 47 | 47 | 4
436th Med Grp-Dover | 46 | 54 | 55 | 9
4th Med Grp-Seymour Johnson | 48 | 53 | 48 | 0
66th Med Grp-Hanscom | 23 | 54 | 47 | 24
74th Med Grp-Wright-Patterson | 42 | *** | 41 | -2
89th Med Grp-Andrews | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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