Prime Enrollees , South Army Customer Service Problem Finding/Understanding Written Material
| 2002 | 2003 | 2004 | TREND
Benchmark | 57 | 55 | 55 | -2
CONUS MHS | 50 | 51 | 49 | -2
ARMY | 52 | 52 | 48 | -4
SOUTH | 54 | 55 | 51 | -3
South Army | 57 | 57 | 54 | -2
Bayne-Jones ACH | 61 | 44 | *** | ***
Brooke AMC | 62 | 48 | 51 | -11
Darnall ACH | 58 | 63 | 63 | 4
Eisenhower AMC | 56 | 54 | 53 | -3
Fox AHC | 49 | 54 | 55 | 6
Lyster ACH | 59 | 48 | 46 | -13
Martin ACH | 53 | 54 | 51 | -2
Moncrief ACH | 59 | 52 | 74 | 15
Reynolds ACH | 52 | 69 | 56 | 3
Winn ACH | 60 | 48 | 34 | -27
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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