Active Duty , West Navy Customer Service Problem Getting Help from Customer Service
| 2002 | 2003 | 2004 | TREND
Benchmark | 58 | 59 | 61 | 4
CONUS MHS | 44 | 48 | 43 | 0
NAVY | 44 | 52 | 45 | 1
WEST | 47 | 55 | 46 | -1
West Navy | 50 | 59 | 48 | -3
NH Bremerton | *** | *** | 42 | ***
NH Camp Pendleton | 56 | *** | 53 | -3
NH LeMoore | *** | *** | *** | ***
NH Oak Harbor | *** | *** | *** | ***
NH Twentynine Palms | *** | *** | *** | ***
NMC San Diego | 44 | 63 | 53 | 9
NMCL Pearl Harbor | 55 | *** | 50 | -4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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