All Users , West Other Customer Service 2004
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 55 | 61 | 71
CONUS MHS | 48 | 49 | 70
OTHER | 45 | 49 | 68
WEST | 49 | 53 | 71
West Other | 48 | 55 | 65
Out of Catchment West Region | 46 | 54 | 65
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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