Active Duty , North Army Customer Service 2004
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 55 | 61 | 71
CONUS MHS | 44 | 43 | 67
ARMY | 43 | 44 | 68
NORTH | 43 | 38 | 63
North Army | 36 | 38 | 65
Blanchfield ACH | 49 | 27 | ***
Dewitt ACH | 34 | 43 | 63
Guthrie AHC | 49 | 41 | 68
Ireland ACH | 26 | 44 | 61
Keller ACH | *** | *** | ***
Kimbrough Amb Car Cen-Ft Meade | 33 | 40 | 72
McDonald ACH | *** | *** | ***
Walter Reed AMC | 33 | 46 | 61
Womack AMC | 28 | 35 | 67
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users