Enrollees with Military PCM , West Navy 2004 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Smoking
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Smoking Cessation
Benchmark | 74 | 75 | 91 | 89 | 62 | 85 | 58 | 71 | 73 | 73 | 87 | 80
CONUS MHS | 65 | 64 | 85 | 85 | 56 | 80 | 53 | 56 | 65 | 67 | 86 | 76
NAVY | 66 | 64 | 85 | 85 | 57 | 80 | 53 | 57 | 66 | 65 | 85 | 73
WEST | 66 | 64 | 85 | 85 | 57 | 81 | 55 | 56 | 65 | 67 | 85 | 77
West Navy | 67 | 63 | 85 | 84 | 60 | 82 | 54 | 55 | 62 | 65 | 83 | 76
NH Bremerton | 71 | 66 | 90 | 88 | 51 | 78 | 53 | 53 | 61 | 63 | 87 | 76
NH Camp Pendleton | 67 | 66 | 86 | 86 | 68 | 89 | 59 | 60 | 61 | 62 | 82 | 75
NH LeMoore | 70 | 66 | 88 | 80 | 63 | 83 | 51 | 54 | 63 | 80 | 81 | 79
NH Oak Harbor | 67 | 69 | 90 | 87 | 49 | 79 | 53 | 55 | 71 | 67 | 87 | 74
NH Twentynine Palms | 59 | 62 | 80 | 78 | 54 | 81 | 56 | 53 | 66 | 63 | 84 | 73
NMC San Diego | 67 | 58 | 81 | 83 | 62 | 78 | 54 | 53 | 61 | 65 | 83 | 76
NMCL Pearl Harbor | 69 | 69 | 87 | 88 | 59 | 80 | 60 | 61 | 73 | 61 | 86 | 78
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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