All Users , North Air Force Customer Service Problem Getting Help from Customer Service
| 2002 | 2003 | 2004 | TREND
Benchmark | 58 | 59 | 61 | 4
CONUS MHS | 49 | 53 | 49 | 0
AIR FORCE | 54 | 56 | 51 | -3
NORTH | 42 | 47 | 44 | 3
North Air Force | 42 | 47 | 47 | 5
1st Med Grp-Langley | 44 | 42 | 52 | 8
305th Med Grp-McGuire | 42 | 39 | 46 | 4
375th Med Grp-Scott | 33 | 50 | 38 | 5
436th Med Grp-Dover | 45 | 56 | 53 | 7
4th Med Grp-Seymour Johnson | 51 | 56 | 46 | -5
66th Med Grp-Hanscom | 26 | 47 | 44 | 18
74th Med Grp-Wright-Patterson | 55 | 49 | 43 | -12
89th Med Grp-Andrews | 39 | 42 | 44 | 5
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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