All Users , West Navy Customer Service Problem Getting Help from Customer Service
| 2002 | 2003 | 2004 | TREND
Benchmark | 58 | 59 | 61 | 4
CONUS MHS | 49 | 53 | 49 | 0
NAVY | 49 | 55 | 49 | 0
WEST | 56 | 59 | 53 | -2
West Navy | 58 | 66 | 52 | -6
NH Bremerton | 53 | 59 | 45 | -9
NH Camp Pendleton | 64 | 68 | 59 | -4
NH LeMoore | 60 | 70 | 60 | 0
NH Oak Harbor | 55 | 71 | 47 | -8
NH Twentynine Palms | 63 | 59 | 56 | -7
NMC San Diego | 55 | 68 | 54 | -2
NMCL Pearl Harbor | 68 | 67 | 56 | -12
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users