Enrollees with Military PCM , West Navy Customer Service Problem with Paperwork
| 2002 | 2003 | 2004 | TREND*
Benchmark | 56 | 59 | 71 | 15
CONUS MHS | 55 | 54 | 71 | 15
NAVY | 57 | 56 | 70 | 13
WEST | 60 | 58 | 71 | 12
West Navy | 66 | 59 | 73 | 6
NH Bremerton | 61 | 68 | 68 | 7
NH Camp Pendleton | 59 | 56 | 77 | 18
NH LeMoore | 75 | 57 | 72 | -3
NH Oak Harbor | 59 | 63 | 67 | 8
NH Twentynine Palms | 66 | 54 | 65 | -1
NMC San Diego | 71 | 56 | 75 | 4
NMCL Pearl Harbor | 68 | 73 | 69 | 1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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