All Users , South Air Force 2004 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Smoking
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Smoking Cessation
Benchmark | 74 | 75 | 91 | 89 | 62 | 85 | 58 | 71 | 73 | 73 | 87 | 80
CONUS MHS | 67 | 67 | 87 | 86 | 56 | 82 | 53 | 60 | 68 | 69 | 86 | 76
AIR FORCE | 69 | 66 | 88 | 86 | 59 | 84 | 56 | 59 | 64 | 69 | 87 | 80
SOUTH | 68 | 68 | 87 | 86 | 58 | 84 | 56 | 61 | 67 | 69 | 86 | 76
South Air Force | 69 | 66 | 88 | 85 | 60 | 86 | 57 | 59 | 64 | 69 | 87 | 79
12th Med Grp-Randolph | 73 | 69 | 89 | 89 | 62 | 82 | 66 | 69 | 69 | 73 | 89 | 79
16th Med Grp-Hurlburt Field | 67 | 64 | 89 | 83 | 55 | 79 | 54 | 57 | 61 | 73 | 85 | 79
17th Med Grp-Goodfellow | 62 | 61 | 78 | 80 | 60 | 92 | 54 | 42 | 59 | 66 | 84 | 84
20th Med Grp-Shaw | 68 | 69 | 85 | 85 | 62 | 86 | 52 | 58 | 65 | 69 | 89 | 85
2nd Med Grp-Barksdale | 68 | 63 | 88 | 83 | 59 | 93 | 57 | 56 | 57 | 65 | 84 | 76
314th Med Grp-Little Rock | 71 | 68 | 90 | 87 | 65 | 92 | 64 | 61 | 65 | 75 | 90 | 80
325th Med Grp-Tyndall | 73 | 66 | 85 | 83 | 65 | 90 | 63 | 60 | 57 | 69 | 87 | 78
42nd Med Grp-Maxwell | 69 | 64 | 88 | 85 | 64 | 80 | 53 | 57 | 73 | 67 | 91 | 76
45th Med Grp-Patrick | 68 | 68 | 90 | 85 | 59 | 84 | 58 | 63 | 68 | 66 | 91 | 83
59th Med Wing-Lackland | 65 | 57 | 84 | 84 | 58 | 84 | 55 | 57 | 56 | 70 | 89 | 81
6th Med Grp-MacDill | 67 | 69 | 88 | 87 | 55 | 83 | 60 | 63 | 70 | 66 | 90 | 77
72nd Med Grp-Tinker | 71 | 71 | 88 | 85 | 63 | 94 | 60 | 58 | 63 | 65 | 87 | 80
78th Med Grp-Robins | 68 | 63 | 87 | 85 | 61 | 84 | 52 | 58 | 68 | 72 | 86 | 85
7th Med Grp-Dyess | 68 | 63 | 86 | 87 | 63 | 86 | 57 | 59 | 51 | 76 | 85 | 77
81st Med Grp-Keesler | 68 | 70 | 90 | 86 | 58 | 76 | 58 | 63 | 75 | 75 | 84 | 73
82nd Med Grp-Sheppard | 63 | 62 | 85 | 81 | 60 | 88 | 56 | 50 | 57 | 66 | 88 | 72
96th Med Grp-Eglin | 69 | 68 | 90 | 85 | 58 | 88 | 57 | 61 | 68 | 72 | 85 | 78
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users