Active Duty , West Army Customer Service 2004
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 55 | 61 | 71
CONUS MHS | 44 | 43 | 67
ARMY | 43 | 44 | 68
WEST | 43 | 46 | 66
West Army | 40 | 44 | 68
Bassett ACH | *** | *** | ***
Evans ACH | *** | 48 | 69
Irwin ACH | *** | 35 | 67
L. Wood ACH | *** | *** | ***
Madigan AMC | 40 | 52 | 71
Munson AHC | 25 | 39 | 71
R W Bliss AHC | 39 | 43 | 73
Tripler AMC | *** | *** | ***
Weed ACH | *** | *** | 67
William Beaumont AMC | *** | *** | ***
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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