Prime Enrollees , South Navy Customer Service Problem Getting Help from Customer Service
| 2002 | 2003 | 2004 | TREND
Benchmark | 58 | 59 | 61 | 4
CONUS MHS | 49 | 54 | 49 | 0
NAVY | 49 | 56 | 49 | 0
SOUTH | 52 | 55 | 50 | -2
South Navy | 53 | 53 | 51 | -2
NH Beaufort | 55 | 63 | 41 | -13
NH Charleston | 58 | 51 | 59 | 1
NH Corpus Christi | 52 | 69 | 54 | 2
NH Jacksonville | 52 | 47 | 53 | 1
NH Pensacola | 52 | 54 | 49 | -3
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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