All Users , West Army Customer Service Problem Finding/Understanding Written Material
| 2002 | 2003 | 2004 | TREND
Benchmark | 57 | 55 | 55 | -2
CONUS MHS | 48 | 49 | 48 | -1
ARMY | 51 | 51 | 48 | -3
WEST | 50 | 50 | 49 | 0
West Army | 50 | 50 | 46 | -4
Bassett ACH | 51 | *** | 58 | 7
Evans ACH | 42 | 44 | 53 | 11
Irwin ACH | 43 | 45 | 40 | -2
L. Wood ACH | 55 | 49 | 51 | -4
Madigan AMC | 50 | 55 | 45 | -5
Munson AHC | 54 | 48 | 37 | -17
R W Bliss AHC | 54 | 46 | 43 | -11
Tripler AMC | 42 | 55 | 52 | 11
Weed ACH | 70 | 60 | 46 | -24
William Beaumont AMC | 55 | 50 | 37 | -18
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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