All Users , South Army Customer Service 2004
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 55 | 61 | 71
CONUS MHS | 48 | 49 | 70
ARMY | 48 | 50 | 72
SOUTH | 50 | 51 | 72
South Army | 55 | 56 | 73
Bayne-Jones ACH | 64 | 67 | 59
Brooke AMC | 51 | 60 | 71
Darnall ACH | 65 | 67 | 70
Eisenhower AMC | 53 | 51 | 76
Fox AHC | 57 | 62 | 76
Lyster ACH | 44 | 37 | 62
Martin ACH | 48 | 54 | 75
Moncrief ACH | 71 | 58 | 71
Reynolds ACH | 55 | 64 | 82
Winn ACH | 39 | 36 | 72
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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