Active Duty , North Other Customer Service 2004
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 55 | 61 | 71
CONUS MHS | 44 | 43 | 67
OTHER | 41 | 39 | 61
NORTH | 43 | 38 | 63
North Other | 42 | 34 | 57
Out of Catchment North Region | 43 | 36 | 55
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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