All Users , South Army 2004 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Smoking
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Smoking Cessation
Benchmark | 74 | 75 | 91 | 89 | 62 | 85 | 58 | 71 | 73 | 73 | 87 | 80
CONUS MHS | 67 | 67 | 87 | 86 | 56 | 82 | 53 | 60 | 68 | 69 | 86 | 76
ARMY | 65 | 63 | 83 | 84 | 57 | 81 | 52 | 56 | 70 | 67 | 83 | 75
SOUTH | 68 | 68 | 87 | 86 | 58 | 84 | 56 | 61 | 67 | 69 | 86 | 76
South Army | 67 | 64 | 84 | 85 | 61 | 82 | 55 | 58 | 69 | 67 | 84 | 74
Bayne-Jones ACH | 67 | 70 | 79 | 87 | 64 | 87 | 55 | 57 | 76 | 72 | 83 | 67
Brooke AMC | 72 | 65 | 85 | 87 | 61 | 86 | 66 | 66 | 68 | 72 | 90 | 80
Darnall ACH | 69 | 68 | 90 | 87 | 67 | 84 | 61 | 59 | 65 | 71 | 82 | 71
Eisenhower AMC | 66 | 61 | 84 | 87 | 60 | 83 | 56 | 60 | 68 | 66 | 86 | 81
Fox AHC | 75 | 77 | 90 | 89 | 65 | 86 | 61 | 65 | 68 | 65 | 87 | 74
Lyster ACH | 64 | 69 | 85 | 86 | 48 | 81 | 53 | 60 | 65 | 69 | 87 | 74
Martin ACH | 68 | 65 | 82 | 86 | 59 | 80 | 53 | 57 | 70 | 63 | 86 | 76
Moncrief ACH | 75 | 70 | 86 | 87 | 67 | 82 | 59 | 66 | 76 | 71 | 88 | 72
Reynolds ACH | 66 | 68 | 85 | 84 | 67 | 92 | 57 | 61 | 63 | 68 | 81 | 72
Winn ACH | 56 | 53 | 74 | 76 | 49 | 75 | 44 | 48 | 71 | 60 | 81 | 71
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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