Enrollees with Military PCM , North Navy Claims Processing Claims Handled in a Reasonable Time
| 2002 | 2003 | 2004 | TREND
Benchmark | 79 | 81 | 83 | 4
CONUS MHS | 77 | 78 | 80 | 3
NAVY | 73 | 76 | 80 | 7
NORTH | 72 | 73 | 78 | 6
North Navy | 69 | 73 | 79 | 10
NH Camp Lejeune | 68 | 79 | 78 | 10
NH Cherry Point | 74 | 77 | 68 | -6
NH Great Lakes | 62 | 56 | 76 | 14
NMC Portsmouth | 74 | 70 | 85 | 11
NMCL Annapolis | *** | *** | *** | ***
NMCL Quantico | 63 | 78 | 72 | 8
NNMC Bethesda | 64 | 73 | 81 | 17
Naval Health Care New England | 78 | 74 | 77 | -1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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