Active Duty , North Army Customer Service
| 2002 | 2003 | 2004 | TREND*
Benchmark | 57 | 58 | 62 | 5
CONUS MHS | 47 | 49 | 51 | 4
ARMY | 49 | 51 | 52 | 3
NORTH | 44 | 45 | 48 | 5
North Army | 45 | 45 | 47 | 2
Blanchfield ACH | 48 | *** | 45 | -3
Dewitt ACH | 47 | 39 | 46 | -1
Guthrie AHC | 48 | 52 | 53 | 5
Ireland ACH | 54 | 47 | 44 | -10
Keller ACH | *** | *** | *** | ***
Kimbrough Amb Car Cen-Ft Meade | 40 | 53 | 48 | 8
McDonald ACH | *** | *** | *** | ***
Walter Reed AMC | 32 | 44 | 47 | 15
Womack AMC | 44 | 47 | 43 | -1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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