All Users , West Navy Claims Processing Claims Handled in a Reasonable Time
| 2002 | 2003 | 2004 | TREND
Benchmark | 79 | 81 | 83 | 4
CONUS MHS | 78 | 80 | 82 | 4
NAVY | 75 | 77 | 80 | 5
WEST | 79 | 81 | 82 | 3
West Navy | 80 | 79 | 80 | 0
NH Bremerton | 75 | 80 | 75 | 0
NH Camp Pendleton | 81 | 83 | 85 | 4
NH LeMoore | 82 | 84 | 88 | 5
NH Oak Harbor | 65 | 75 | 81 | 16
NH Twentynine Palms | 94 | 87 | 77 | -17
NMC San Diego | 81 | 77 | 81 | 0
NMCL Pearl Harbor | 86 | 87 | 78 | -8
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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