Enrollees with Military PCM , Overseas Army Customer Service Problem with Paperwork
| 2002 | 2003 | 2004 | TREND*
Benchmark | 56 | 59 | 71 | 15
CONUS MHS | 55 | 54 | 71 | 15
ARMY | 56 | 55 | 71 | 15
OVERSEAS | 61 | 64 | 72 | 12
Overseas Army | 63 | 61 | 72 | 9
121st Gen Hosp-Seoul | 70 | 54 | 67 | -3
Heidelberg Meddac | 51 | 65 | 69 | 18
Landstuhl Regional Medcen | 58 | 51 | 71 | 13
Wuerzburg Meddac | 72 | 69 | 81 | 9
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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