Active Duty , North Other Customer Service Problem Finding/Understanding Written Material
| 2002 | 2003 | 2004 | TREND
Benchmark | 57 | 55 | 55 | -2
CONUS MHS | 46 | 47 | 44 | -1
OTHER | 42 | 41 | 41 | -1
NORTH | 43 | 43 | 43 | 0
North Other | 40 | 39 | 42 | 2
Out of Catchment North Region | 38 | 37 | 43 | 4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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