Prime Enrollees , North Other Customer Service Problem Getting Help from Customer Service
| 2002 | 2003 | 2004 | TREND
Benchmark | 58 | 59 | 61 | 4
CONUS MHS | 49 | 54 | 49 | 0
OTHER | 46 | 52 | 47 | 1
NORTH | 41 | 48 | 43 | 3
North Other | 37 | 48 | 40 | 4
Out of Catchment North Region | 34 | 49 | 41 | 6
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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