All Users , North Army Customer Service Problem Finding/Understanding Written Material
| 2002 | 2003 | 2004 | TREND
Benchmark | 57 | 55 | 55 | -2
CONUS MHS | 48 | 49 | 48 | -1
ARMY | 51 | 51 | 48 | -3
NORTH | 45 | 44 | 44 | -1
North Army | 47 | 44 | 42 | -5
Blanchfield ACH | 47 | 42 | 49 | 2
Dewitt ACH | 47 | 40 | 40 | -7
Guthrie AHC | 46 | 55 | 48 | 2
Ireland ACH | 50 | 36 | 36 | -14
Keller ACH | 39 | 46 | 32 | -8
Kimbrough Amb Car Cen-Ft Meade | 47 | 59 | 39 | -9
McDonald ACH | 53 | 40 | 51 | -2
Walter Reed AMC | 36 | 48 | 37 | 0
Womack AMC | 51 | 49 | 40 | -11
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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