Active Duty , West Army Customer Service Problem with Paperwork
| 2002 | 2003 | 2004 | TREND*
Benchmark | 56 | 59 | 71 | 15
CONUS MHS | 53 | 51 | 67 | 14
ARMY | 54 | 53 | 68 | 14
WEST | 57 | 55 | 66 | 9
West Army | 54 | 56 | 68 | 14
Bassett ACH | *** | *** | *** | ***
Evans ACH | 52 | *** | 69 | 17
Irwin ACH | 59 | *** | 67 | 7
L. Wood ACH | 65 | *** | *** | ***
Madigan AMC | 52 | 47 | 71 | 19
Munson AHC | 51 | 42 | 71 | 20
R W Bliss AHC | 69 | 61 | 73 | 3
Tripler AMC | 53 | *** | *** | ***
Weed ACH | 56 | 70 | 67 | 11
William Beaumont AMC | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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