Enrollees with Military PCM , West Army Customer Service Problem Finding/Understanding Written Material
| 2002 | 2003 | 2004 | TREND
Benchmark | 57 | 55 | 55 | -2
CONUS MHS | 50 | 51 | 48 | -2
ARMY | 52 | 51 | 47 | -5
WEST | 50 | 53 | 49 | -1
West Army | 49 | 51 | 46 | -4
Bassett ACH | 54 | *** | *** | ***
Evans ACH | 40 | 41 | 52 | 12
Irwin ACH | 41 | 48 | 38 | -3
L. Wood ACH | 56 | 44 | 50 | -6
Madigan AMC | 50 | 58 | 44 | -6
Munson AHC | 51 | 46 | 38 | -14
R W Bliss AHC | 54 | 45 | 41 | -13
Tripler AMC | 42 | 54 | 48 | 6
Weed ACH | 71 | 62 | 38 | -33
William Beaumont AMC | 53 | 53 | 40 | -13
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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