Active Duty , Overseas Army Courteous and Helpful Office Staff Courteous and Respectful
| 2002 | 2003 | 2004 | TREND
Benchmark | 93 | 93 | 93 | 0
CONUS MHS | 90 | 89 | 89 | -1
ARMY | 87 | 85 | 87 | 0
OVERSEAS | 92 | 91 | 90 | -2
Overseas Army | 89 | 87 | 89 | 0
121st Gen Hosp-Seoul | 87 | 85 | 87 | 1
Heidelberg Meddac | 92 | 88 | 90 | -1
Landstuhl Regional Medcen | 86 | 89 | 90 | 4
Wuerzburg Meddac | 90 | 86 | 91 | 1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users