Enrollees with Military PCM , North Army Customer Service 2004
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 55 | 61 | 71
CONUS MHS | 48 | 48 | 71
ARMY | 47 | 49 | 71
NORTH | 46 | 43 | 67
North Army | 42 | 42 | 69
Blanchfield ACH | 51 | 32 | 63
Dewitt ACH | 44 | 47 | 76
Guthrie AHC | 48 | 44 | 72
Ireland ACH | 37 | 47 | 61
Keller ACH | 37 | 40 | 65
Kimbrough Amb Car Cen-Ft Meade | 37 | 39 | 70
McDonald ACH | 50 | 38 | 53
Walter Reed AMC | 35 | 47 | 62
Womack AMC | 36 | 43 | 70
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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