All Users , North Navy 2004 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Smoking
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Smoking Cessation
Benchmark | 74 | 75 | 91 | 89 | 62 | 85 | 58 | 71 | 73 | 73 | 87 | 80
CONUS MHS | 67 | 67 | 87 | 86 | 56 | 82 | 53 | 60 | 68 | 69 | 86 | 76
NAVY | 67 | 66 | 86 | 86 | 57 | 81 | 52 | 59 | 68 | 66 | 85 | 74
NORTH | 66 | 67 | 86 | 86 | 52 | 79 | 49 | 60 | 70 | 68 | 85 | 74
North Navy | 66 | 64 | 86 | 85 | 54 | 80 | 50 | 60 | 71 | 66 | 85 | 71
NH Camp Lejeune | 63 | 61 | 80 | 82 | 60 | 81 | 49 | 58 | 72 | 63 | 73 | 62
NH Cherry Point | 64 | 67 | 87 | 86 | 49 | 71 | 48 | 63 | 68 | 66 | 87 | 74
NH Great Lakes | 71 | 74 | 90 | 91 | 50 | 79 | 47 | 68 | 77 | 65 | 83 | 72
NMC Portsmouth | 64 | 61 | 86 | 83 | 55 | 84 | 50 | 57 | 69 | 62 | 86 | 71
NMCL Annapolis | 63 | 68 | 89 | 91 | *** | *** | 43 | 60 | 71 | 74 | 87 | 71
NMCL Quantico | 60 | 61 | 81 | 84 | 51 | 74 | 46 | 56 | 63 | 67 | 83 | 76
NNMC Bethesda | 68 | 68 | 88 | 89 | 53 | 80 | 55 | 65 | 73 | 73 | 90 | 76
Naval Health Care New England | 70 | 72 | 86 | 89 | 57 | 76 | 50 | 63 | 67 | 70 | 89 | 73
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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