Enrollees with Military PCM , South Navy Customer Service Problem Finding/Understanding Written Material
| 2002 | 2003 | 2004 | TREND
Benchmark | 57 | 55 | 55 | -2
CONUS MHS | 50 | 51 | 48 | -2
NAVY | 52 | 53 | 52 | 0
SOUTH | 53 | 54 | 51 | -2
South Navy | 52 | 53 | 52 | -1
NH Beaufort | 62 | 64 | 46 | -16
NH Charleston | 40 | *** | 45 | 6
NH Corpus Christi | 56 | 58 | 53 | -3
NH Jacksonville | 50 | 56 | 54 | 4
NH Pensacola | 51 | 50 | 53 | 2
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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