All Users , North Air Force Customer Service Problem Finding/Understanding Written Material
| 2002 | 2003 | 2004 | TREND
Benchmark | 57 | 55 | 55 | -2
CONUS MHS | 48 | 49 | 48 | -1
AIR FORCE | 49 | 53 | 50 | 0
NORTH | 45 | 44 | 44 | -1
North Air Force | 45 | 51 | 45 | 0
1st Med Grp-Langley | 52 | 55 | 45 | -7
305th Med Grp-McGuire | 50 | 46 | 47 | -3
375th Med Grp-Scott | 43 | 43 | 45 | 2
436th Med Grp-Dover | 57 | 47 | 49 | -9
4th Med Grp-Seymour Johnson | 58 | 55 | 41 | -16
66th Med Grp-Hanscom | 39 | 49 | 39 | 1
74th Med Grp-Wright-Patterson | 42 | 43 | 46 | 4
89th Med Grp-Andrews | 46 | 48 | 48 | 2
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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