All Users , North Army Customer Service 2004
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 55 | 61 | 71
CONUS MHS | 48 | 49 | 70
ARMY | 48 | 50 | 72
NORTH | 44 | 44 | 68
North Army | 42 | 44 | 70
Blanchfield ACH | 49 | 34 | 65
Dewitt ACH | 40 | 44 | 72
Guthrie AHC | 48 | 51 | 74
Ireland ACH | 36 | 43 | 69
Keller ACH | 32 | 40 | 59
Kimbrough Amb Car Cen-Ft Meade | 39 | 40 | 71
McDonald ACH | 51 | 38 | 62
Walter Reed AMC | 37 | 51 | 63
Womack AMC | 40 | 48 | 74
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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