All Users , North Navy Customer Service Problem with Paperwork
| 2002 | 2003 | 2004 | TREND*
Benchmark | 56 | 59 | 71 | 15
CONUS MHS | 54 | 54 | 70 | 16
NAVY | 56 | 57 | 70 | 14
NORTH | 48 | 51 | 68 | 20
North Navy | 49 | 51 | 67 | 18
NH Camp Lejeune | 57 | 55 | 69 | 13
NH Cherry Point | 58 | 72 | 63 | 6
NH Great Lakes | 48 | 40 | 67 | 19
NMC Portsmouth | 46 | 51 | 68 | 21
NMCL Annapolis | *** | *** | *** | ***
NMCL Quantico | 51 | 53 | 73 | 22
NNMC Bethesda | 48 | 48 | 71 | 23
Naval Health Care New England | 55 | 55 | 74 | 19
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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