Enrollees with Military PCM , West Other Customer Service Problem with Paperwork
| 2002 | 2003 | 2004 | TREND*
Benchmark | 56 | 59 | 71 | 15
CONUS MHS | 55 | 54 | 71 | 15
OTHER | 50 | 47 | 63 | 13
WEST | 60 | 58 | 71 | 12
West Other | 60 | 46 | 62 | 2
Out of Catchment West Region | 62 | 46 | 61 | -1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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