Enrollees with Military PCM , Overseas Air Force Courteous and Helpful Office Staff 2004
| Courteous and Respectful | Helpful
Benchmark | 93 | 88
CONUS MHS | 89 | 81
AIR FORCE | 91 | 83
OVERSEAS | 91 | 82
Overseas Air Force | 92 | 85
18th Med Grp-Kadena AB | 89 | 82
35th Med Grp-Misawa | 94 | 80
374th Med Grp-Yokota AB | 96 | 85
48th Med Grp-Lakenheath | 92 | 85
51st Med Grp-Osan AB | 93 | 86
52nd Med Grp-Spangdahlem | 92 | 82
86th Med Grp-Ramstein | 92 | 84
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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