Enrollees with Military PCM , Overseas Army Customer Service 2004
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 55 | 61 | 71
CONUS MHS | 48 | 48 | 71
ARMY | 47 | 49 | 71
OVERSEAS | 51 | 52 | 72
Overseas Army | 49 | 49 | 72
121st Gen Hosp-Seoul | 58 | 58 | 67
Heidelberg Meddac | 47 | 43 | 69
Landstuhl Regional Medcen | 48 | 50 | 71
Wuerzburg Meddac | 40 | 51 | 81
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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