All Users , South Army Customer Service Problem with Paperwork
| 2002 | 2003 | 2004 | TREND*
Benchmark | 56 | 59 | 71 | 15
CONUS MHS | 54 | 54 | 70 | 16
ARMY | 56 | 56 | 72 | 16
SOUTH | 56 | 56 | 72 | 16
South Army | 55 | 55 | 73 | 18
Bayne-Jones ACH | 77 | 59 | 59 | -18
Brooke AMC | 40 | 62 | 71 | 31
Darnall ACH | 52 | 55 | 70 | 18
Eisenhower AMC | 54 | 50 | 76 | 22
Fox AHC | 56 | 47 | 76 | 20
Lyster ACH | 42 | 59 | 62 | 20
Martin ACH | 66 | 60 | 75 | 10
Moncrief ACH | 64 | 50 | 71 | 7
Reynolds ACH | 50 | 56 | 82 | 31
Winn ACH | 57 | 51 | 72 | 15
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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