Active Duty , North Navy Courteous and Helpful Office Staff Courteous and Respectful
| 2002 | 2003 | 2004 | TREND
Benchmark | 93 | 93 | 93 | 0
CONUS MHS | 90 | 89 | 89 | -1
NAVY | 90 | 90 | 89 | -1
NORTH | 90 | 87 | 89 | -1
North Navy | 90 | 89 | 90 | 0
NH Camp Lejeune | 85 | 80 | 79 | -5
NH Cherry Point | 89 | 87 | 90 | 0
NH Great Lakes | 93 | 85 | 96 | 3
NMC Portsmouth | 89 | 95 | 92 | 3
NMCL Annapolis | *** | 98 | 96 | ***
NMCL Quantico | 90 | 88 | 83 | -8
NNMC Bethesda | 91 | 84 | 92 | 1
Naval Health Care New England | 94 | 90 | 88 | -6
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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