All Users , North Air Force 2004 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Smoking
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Smoking Cessation
Benchmark | 74 | 75 | 91 | 89 | 62 | 85 | 58 | 71 | 73 | 73 | 87 | 80
CONUS MHS | 67 | 67 | 87 | 86 | 56 | 82 | 53 | 60 | 68 | 69 | 86 | 76
AIR FORCE | 69 | 66 | 88 | 86 | 59 | 84 | 56 | 59 | 64 | 69 | 87 | 80
NORTH | 66 | 67 | 86 | 86 | 52 | 79 | 49 | 60 | 70 | 68 | 85 | 74
North Air Force | 66 | 63 | 86 | 85 | 54 | 77 | 51 | 58 | 67 | 70 | 88 | 81
1st Med Grp-Langley | 66 | 62 | 89 | 86 | 57 | 89 | 51 | 58 | 63 | 71 | 84 | 84
305th Med Grp-McGuire | 62 | 58 | 87 | 87 | 52 | 67 | 42 | 55 | 67 | 70 | 88 | 82
375th Med Grp-Scott | 66 | 64 | 86 | 86 | 50 | 78 | 51 | 56 | 68 | 67 | 89 | 84
436th Med Grp-Dover | 69 | 65 | 90 | 87 | 60 | 86 | 54 | 58 | 65 | 68 | 88 | 77
4th Med Grp-Seymour Johnson | 66 | 57 | 80 | 83 | 53 | 80 | 50 | 58 | 68 | 72 | 87 | 79
66th Med Grp-Hanscom | 66 | 69 | 89 | 89 | 51 | 78 | 47 | 59 | 58 | 71 | 89 | 79
74th Med Grp-Wright-Patterson | 68 | 67 | 87 | 84 | 52 | 74 | 55 | 62 | 60 | 67 | 89 | 80
89th Med Grp-Andrews | 68 | 62 | 86 | 85 | 54 | 69 | 52 | 56 | 74 | 69 | 89 | 76
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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