Enrollees with Military PCM , Overseas Air Force Courteous and Helpful Office Staff Helpful
| 2002 | 2003 | 2004 | TREND
Benchmark | 87 | 88 | 88 | 1
CONUS MHS | 82 | 82 | 81 | -2
AIR FORCE | 84 | 84 | 83 | -2
OVERSEAS | 84 | 83 | 82 | -2
Overseas Air Force | 87 | 86 | 85 | -2
18th Med Grp-Kadena AB | 85 | 85 | 82 | -3
35th Med Grp-Misawa | 84 | 86 | 80 | -4
374th Med Grp-Yokota AB | 87 | 91 | 85 | -2
48th Med Grp-Lakenheath | 83 | 86 | 85 | 2
51st Med Grp-Osan AB | 90 | 79 | 86 | -3
52nd Med Grp-Spangdahlem | 90 | 85 | 82 | -8
86th Med Grp-Ramstein | 89 | 86 | 84 | -5
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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