Active Duty , South Army Customer Service Problem Getting Help from Customer Service
| 2002 | 2003 | 2004 | TREND
Benchmark | 58 | 59 | 61 | 4
CONUS MHS | 44 | 48 | 43 | 0
ARMY | 45 | 49 | 44 | 0
SOUTH | 46 | 49 | 46 | 0
South Army | 47 | 52 | 51 | 4
Bayne-Jones ACH | *** | *** | *** | ***
Brooke AMC | *** | *** | *** | ***
Darnall ACH | 33 | 60 | 61 | 27
Eisenhower AMC | 43 | 57 | 47 | 4
Fox AHC | *** | *** | *** | ***
Lyster ACH | *** | *** | *** | ***
Martin ACH | *** | *** | *** | ***
Moncrief ACH | *** | *** | *** | ***
Reynolds ACH | *** | *** | 62 | ***
Winn ACH | 41 | *** | 24 | -17
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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