Enrollees with Military PCM , Overseas Army Customer Service Problem Finding/Understanding Written Material
| 2002 | 2003 | 2004 | TREND
Benchmark | 57 | 55 | 55 | -2
CONUS MHS | 50 | 51 | 48 | -2
ARMY | 52 | 51 | 47 | -5
OVERSEAS | 49 | 53 | 51 | 1
Overseas Army | 53 | 55 | 49 | -4
121st Gen Hosp-Seoul | 73 | 43 | 58 | -15
Heidelberg Meddac | 42 | 61 | 47 | 5
Landstuhl Regional Medcen | 43 | 56 | 48 | 5
Wuerzburg Meddac | 47 | 64 | 40 | -7
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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