Active Duty , South Navy Customer Service 2004
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 55 | 61 | 71
CONUS MHS | 44 | 43 | 67
NAVY | 50 | 45 | 67
SOUTH | 48 | 46 | 71
South Navy | 44 | 48 | 70
NH Beaufort | *** | *** | ***
NH Charleston | *** | *** | ***
NH Corpus Christi | 42 | 41 | 63
NH Jacksonville | 50 | 49 | ***
NH Pensacola | 45 | 46 | 67
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users