All Users , West Army Claims Processing Claims Handled in a Reasonable Time
| 2002 | 2003 | 2004 | TREND
Benchmark | 79 | 81 | 83 | 4
CONUS MHS | 78 | 80 | 82 | 4
ARMY | 77 | 79 | 81 | 4
WEST | 79 | 81 | 82 | 3
West Army | 79 | 79 | 84 | 5
Bassett ACH | 76 | 78 | 71 | -5
Evans ACH | 72 | 70 | 88 | 15
Irwin ACH | 80 | 72 | 79 | -1
L. Wood ACH | 68 | 80 | 86 | 18
Madigan AMC | 84 | 87 | 87 | 2
Munson AHC | 74 | 74 | 77 | 3
R W Bliss AHC | 89 | 85 | 87 | -2
Tripler AMC | 83 | 83 | 81 | -1
Weed ACH | 89 | 83 | 81 | -8
William Beaumont AMC | 73 | 93 | 83 | 10
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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