Enrollees with Military PCM , Overseas Air Force Customer Service Problem with Paperwork
| 2002 | 2003 | 2004 | TREND*
Benchmark | 56 | 59 | 71 | 15
CONUS MHS | 55 | 54 | 71 | 15
AIR FORCE | 57 | 57 | 74 | 17
OVERSEAS | 61 | 64 | 72 | 12
Overseas Air Force | 65 | 66 | 75 | 11
18th Med Grp-Kadena AB | 64 | *** | 71 | 7
35th Med Grp-Misawa | *** | *** | *** | ***
374th Med Grp-Yokota AB | *** | *** | *** | ***
48th Med Grp-Lakenheath | 65 | 64 | 75 | 10
51st Med Grp-Osan AB | 54 | 57 | 65 | 11
52nd Med Grp-Spangdahlem | 68 | 64 | 84 | 16
86th Med Grp-Ramstein | 60 | 61 | 78 | 18
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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