Enrollees with Military PCM , North Navy 2004 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Smoking
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Smoking Cessation
Benchmark | 74 | 75 | 91 | 89 | 62 | 85 | 58 | 71 | 73 | 73 | 87 | 80
CONUS MHS | 65 | 64 | 85 | 85 | 56 | 80 | 53 | 56 | 65 | 67 | 86 | 76
NAVY | 66 | 64 | 85 | 85 | 57 | 80 | 53 | 57 | 66 | 65 | 85 | 73
NORTH | 63 | 62 | 84 | 84 | 52 | 77 | 49 | 55 | 67 | 66 | 86 | 74
North Navy | 63 | 61 | 84 | 84 | 54 | 78 | 50 | 57 | 69 | 64 | 85 | 70
NH Camp Lejeune | 60 | 59 | 79 | 80 | 59 | 75 | 49 | 57 | 72 | 62 | 73 | 61
NH Cherry Point | 60 | 64 | 85 | 84 | 48 | 67 | 50 | 60 | 65 | 65 | 86 | 72
NH Great Lakes | 71 | 73 | 89 | 90 | 52 | 80 | 52 | 67 | 78 | 65 | 83 | 72
NMC Portsmouth | 61 | 57 | 85 | 83 | 55 | 84 | 50 | 53 | 67 | 58 | 87 | 69
NMCL Annapolis | 62 | 67 | 87 | 92 | *** | *** | 44 | 59 | 69 | 74 | 87 | 76
NMCL Quantico | 60 | 60 | 80 | 84 | 51 | 71 | 45 | 55 | 63 | 67 | 83 | 77
NNMC Bethesda | 67 | 66 | 88 | 88 | 54 | 84 | 55 | 63 | 73 | 73 | 90 | 73
Naval Health Care New England | 68 | 70 | 85 | 88 | 55 | 74 | 49 | 61 | 65 | 69 | 89 | 74
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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