All Users , South Other Customer Service Problem Finding/Understanding Written Material
| 2002 | 2003 | 2004 | TREND
Benchmark | 57 | 55 | 55 | -2
CONUS MHS | 48 | 49 | 48 | -1
OTHER | 44 | 45 | 45 | 0
SOUTH | 50 | 54 | 50 | 0
South Other | 45 | 53 | 46 | 1
Out of Catchment South Region | 44 | 53 | 44 | 1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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