Enrollees with Military PCM , West Army Customer Service 2004
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 55 | 61 | 71
CONUS MHS | 48 | 48 | 71
ARMY | 47 | 49 | 71
WEST | 49 | 51 | 71
West Army | 46 | 51 | 71
Bassett ACH | *** | 47 | 63
Evans ACH | 52 | 54 | 72
Irwin ACH | 38 | 49 | 66
L. Wood ACH | 50 | 45 | 69
Madigan AMC | 44 | 56 | 72
Munson AHC | 38 | 48 | 81
R W Bliss AHC | 41 | 51 | 73
Tripler AMC | 48 | 46 | 58
Weed ACH | 38 | 49 | 72
William Beaumont AMC | 40 | 47 | 75
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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