Prime Enrollees , West Other 2004 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Smoking
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Smoking Cessation
Benchmark | 74 | 75 | 91 | 89 | 62 | 85 | 58 | 71 | 73 | 73 | 87 | 80
CONUS MHS | 65 | 66 | 86 | 85 | 56 | 82 | 54 | 58 | 66 | 68 | 86 | 76
OTHER | 64 | 73 | 89 | 87 | 54 | 81 | 56 | 63 | 66 | 69 | 87 | 76
WEST | 66 | 66 | 86 | 85 | 58 | 83 | 56 | 58 | 66 | 68 | 85 | 77
West Other | 66 | 74 | 89 | 88 | 56 | 83 | 55 | 65 | 69 | 71 | 87 | 76
Out of Catchment West Region | 68 | 77 | 89 | 89 | 55 | 81 | 54 | 65 | 68 | 71 | 87 | 74
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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