Active Duty , North Navy Claims Processing Claims Handled Correctly
| 2002 | 2003 | 2004 | TREND
Benchmark | 83 | 85 | 86 | 3
CONUS MHS | 77 | 78 | 77 | 0
NAVY | 73 | 76 | 77 | 4
NORTH | 72 | 71 | 74 | 2
North Navy | 70 | 70 | 75 | 4
NH Camp Lejeune | *** | *** | *** | ***
NH Cherry Point | *** | *** | *** | ***
NH Great Lakes | *** | 62 | *** | ***
NMC Portsmouth | 81 | 68 | 80 | -1
NMCL Annapolis | *** | *** | *** | ***
NMCL Quantico | 62 | 78 | 60 | -2
NNMC Bethesda | 60 | 71 | 91 | 30
Naval Health Care New England | 70 | 74 | 71 | 1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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