Prime Enrollees , Overseas Air Force Customer Service Problem Getting Help from Customer Service
| 2002 | 2003 | 2004 | TREND
Benchmark | 58 | 59 | 61 | 4
CONUS MHS | 49 | 54 | 49 | 0
AIR FORCE | 53 | 55 | 51 | -3
OVERSEAS | 52 | 58 | 53 | 1
Overseas Air Force | 55 | 64 | 56 | 1
18th Med Grp-Kadena AB | 57 | *** | *** | ***
35th Med Grp-Misawa | *** | *** | *** | ***
374th Med Grp-Yokota AB | *** | *** | *** | ***
48th Med Grp-Lakenheath | 59 | 69 | 57 | -2
51st Med Grp-Osan AB | 53 | 45 | *** | ***
52nd Med Grp-Spangdahlem | 60 | 58 | 55 | -6
86th Med Grp-Ramstein | 55 | 62 | 47 | -8
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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