Prime Enrollees , Overseas Army Customer Service Problem Finding/Understanding Written Material
| 2002 | 2003 | 2004 | TREND
Benchmark | 57 | 55 | 55 | -2
CONUS MHS | 50 | 51 | 49 | -2
ARMY | 52 | 52 | 48 | -4
OVERSEAS | 49 | 55 | 51 | 2
Overseas Army | 51 | 57 | 50 | -1
121st Gen Hosp-Seoul | 71 | 45 | 59 | -12
Heidelberg Meddac | 38 | 66 | *** | ***
Landstuhl Regional Medcen | 40 | 57 | 45 | 5
Wuerzburg Meddac | 48 | 63 | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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