Prime Enrollees , West Army 2004 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Smoking
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Smoking Cessation
Benchmark | 74 | 75 | 91 | 89 | 62 | 85 | 58 | 71 | 73 | 73 | 87 | 80
CONUS MHS | 65 | 66 | 86 | 85 | 56 | 82 | 54 | 58 | 66 | 68 | 86 | 76
ARMY | 64 | 62 | 83 | 83 | 56 | 81 | 53 | 54 | 68 | 66 | 84 | 75
WEST | 66 | 66 | 86 | 85 | 58 | 83 | 56 | 58 | 66 | 68 | 85 | 77
West Army | 64 | 61 | 83 | 83 | 56 | 83 | 54 | 55 | 69 | 65 | 83 | 76
Bassett ACH | 64 | 66 | 81 | 85 | 56 | 71 | 48 | 57 | 75 | 60 | 85 | 73
Evans ACH | 68 | 70 | 84 | 86 | 61 | 87 | 59 | 60 | 68 | 74 | 82 | 84
Irwin ACH | 60 | 55 | 82 | 76 | 52 | 79 | 49 | 48 | 61 | 67 | 80 | 69
L. Wood ACH | 70 | 70 | 86 | 85 | 55 | 81 | 59 | 57 | 71 | 71 | 81 | 74
Madigan AMC | 64 | 58 | 83 | 84 | 57 | 85 | 54 | 55 | 73 | 68 | 84 | 74
Munson AHC | 64 | 75 | 89 | 87 | 55 | 81 | 56 | 62 | 68 | 73 | 92 | 87
R W Bliss AHC | 60 | 61 | 83 | 82 | 55 | 88 | 52 | 49 | 71 | 67 | 87 | 71
Tripler AMC | 64 | 61 | 83 | 84 | 53 | 84 | 54 | 54 | 62 | 64 | 83 | 76
Weed ACH | 64 | 63 | 86 | 84 | 54 | 82 | 52 | 60 | 67 | 60 | 79 | 76
William Beaumont AMC | 58 | 53 | 78 | 80 | 53 | 84 | 51 | 49 | 74 | 51 | 81 | 78
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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