Active Duty , West Navy Customer Service 2004
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 55 | 61 | 71
CONUS MHS | 44 | 43 | 67
NAVY | 50 | 45 | 67
WEST | 43 | 46 | 66
West Navy | 51 | 48 | 68
NH Bremerton | *** | 42 | ***
NH Camp Pendleton | *** | 53 | 69
NH LeMoore | *** | *** | ***
NH Oak Harbor | *** | *** | ***
NH Twentynine Palms | *** | *** | ***
NMC San Diego | 62 | 53 | 70
NMCL Pearl Harbor | 30 | 50 | 68
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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