Active Duty , West Army 2004 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Smoking
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Smoking Cessation
Benchmark | 74 | 75 | 91 | 89 | 62 | 85 | 58 | 71 | 73 | 73 | 87 | 80
CONUS MHS | 64 | 62 | 84 | 84 | 51 | 77 | 47 | 53 | 62 | 64 | 86 | 73
ARMY | 62 | 59 | 82 | 82 | 52 | 77 | 47 | 49 | 63 | 63 | 83 | 73
WEST | 65 | 62 | 83 | 84 | 52 | 78 | 48 | 52 | 61 | 65 | 85 | 74
West Army | 62 | 59 | 80 | 80 | 51 | 80 | 48 | 49 | 62 | 63 | 82 | 73
Bassett ACH | 60 | 67 | 78 | 79 | *** | *** | 41 | 45 | *** | 59 | 79 | 72
Evans ACH | 65 | 68 | 81 | 85 | 55 | *** | 54 | 58 | *** | 73 | 79 | 83
Irwin ACH | 59 | 51 | 79 | 71 | 45 | 77 | 42 | 43 | 49 | 61 | 80 | 65
L. Wood ACH | 70 | 66 | 82 | 83 | *** | *** | 55 | 50 | *** | 75 | 72 | 73
Madigan AMC | 60 | 55 | 79 | 79 | 54 | 80 | 45 | 48 | 62 | 62 | 82 | 74
Munson AHC | 59 | 67 | 86 | 86 | 45 | 68 | 49 | 57 | 75 | 65 | 92 | 95
R W Bliss AHC | 59 | 52 | 78 | 79 | 52 | 90 | 44 | 39 | *** | 68 | 86 | 68
Tripler AMC | 62 | 59 | 81 | 82 | *** | *** | 47 | 51 | 61 | 63 | 81 | 72
Weed ACH | 57 | 56 | 80 | 81 | *** | *** | 45 | 47 | 58 | 56 | 83 | 75
William Beaumont AMC | 60 | 53 | 78 | 79 | *** | *** | 45 | 44 | *** | 53 | 85 | 74
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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