Active Duty , North Other 2004 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Smoking
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Smoking Cessation
Benchmark | 74 | 75 | 91 | 89 | 62 | 85 | 58 | 71 | 73 | 73 | 87 | 80
CONUS MHS | 64 | 62 | 84 | 84 | 51 | 77 | 47 | 53 | 62 | 64 | 86 | 73
OTHER | 65 | 72 | 89 | 90 | 47 | 75 | 47 | 61 | 63 | 64 | 89 | 68
NORTH | 63 | 61 | 84 | 84 | 48 | 75 | 44 | 53 | 63 | 63 | 86 | 71
North Other | 63 | 73 | 91 | 92 | 44 | 76 | 45 | 60 | 61 | 63 | 89 | 65
Out of Catchment North Region | 64 | 73 | 90 | 91 | 44 | 76 | 45 | 61 | 62 | 66 | 89 | 65
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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