Prime Enrollees , West Army Claims Processing Claims Handled in a Reasonable Time
| 2002 | 2003 | 2004 | TREND
Benchmark | 79 | 81 | 83 | 4
CONUS MHS | 77 | 80 | 81 | 4
ARMY | 76 | 79 | 81 | 4
WEST | 80 | 82 | 82 | 2
West Army | 79 | 79 | 84 | 5
Bassett ACH | 81 | 79 | 72 | -9
Evans ACH | 71 | 69 | 86 | 15
Irwin ACH | 80 | 72 | 79 | -1
L. Wood ACH | 71 | 79 | 86 | 16
Madigan AMC | 85 | 89 | 87 | 1
Munson AHC | 71 | 73 | 77 | 6
R W Bliss AHC | 86 | 85 | 86 | -1
Tripler AMC | 85 | 84 | 82 | -3
Weed ACH | 84 | 83 | 81 | -3
William Beaumont AMC | 70 | 93 | 84 | 14
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users