Enrollees with Military PCM , North Air Force Customer Service Problem Getting Help from Customer Service
| 2002 | 2003 | 2004 | TREND
Benchmark | 58 | 59 | 61 | 4
CONUS MHS | 49 | 53 | 48 | -2
AIR FORCE | 53 | 55 | 50 | -3
NORTH | 42 | 46 | 43 | 0
North Air Force | 42 | 48 | 46 | 4
1st Med Grp-Langley | 47 | 40 | 50 | 3
305th Med Grp-McGuire | 42 | 38 | 46 | 4
375th Med Grp-Scott | 31 | 53 | 34 | 3
436th Med Grp-Dover | 43 | 53 | 52 | 9
4th Med Grp-Seymour Johnson | 49 | 54 | 45 | -4
66th Med Grp-Hanscom | 27 | 46 | 43 | 16
74th Med Grp-Wright-Patterson | 56 | 49 | 41 | -15
89th Med Grp-Andrews | 38 | 49 | 48 | 10
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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