All Users , West Other Customer Service Problem Finding/Understanding Written Material
| 2002 | 2003 | 2004 | TREND
Benchmark | 57 | 55 | 55 | -2
CONUS MHS | 48 | 49 | 48 | -1
OTHER | 44 | 45 | 45 | 0
WEST | 50 | 50 | 49 | 0
West Other | 46 | 42 | 48 | 2
Out of Catchment West Region | 47 | 42 | 46 | 0
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users