Active Duty , Overseas Navy 2004 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Smoking
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Smoking Cessation
Benchmark | 74 | 75 | 91 | 89 | 62 | 85 | 58 | 71 | 73 | 73 | 87 | 80
CONUS MHS | 64 | 62 | 84 | 84 | 51 | 77 | 47 | 53 | 62 | 64 | 86 | 73
NAVY | 65 | 61 | 84 | 85 | 54 | 76 | 46 | 53 | 63 | 62 | 85 | 70
OVERSEAS | 66 | 65 | 86 | 86 | 56 | 77 | 50 | 53 | 59 | 61 | 85 | 73
Overseas Navy | 68 | 68 | 85 | 88 | 55 | 76 | 48 | 55 | 63 | 62 | 85 | 72
NH Guam-Agana | 71 | 75 | 93 | 94 | *** | *** | 53 | 55 | *** | *** | 87 | 65
NH Okinawa | 67 | 66 | 87 | 87 | *** | *** | 43 | 57 | 61 | 63 | 86 | 61
NH Yokosuka | 68 | 66 | 83 | 90 | 57 | *** | 46 | 52 | 64 | 56 | 79 | 72
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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