Enrollees with Military PCM , West Army 2004 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Smoking
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Smoking Cessation
Benchmark | 74 | 75 | 91 | 89 | 62 | 85 | 58 | 71 | 73 | 73 | 87 | 80
CONUS MHS | 65 | 64 | 85 | 85 | 56 | 80 | 53 | 56 | 65 | 67 | 86 | 76
ARMY | 63 | 62 | 82 | 83 | 56 | 80 | 52 | 53 | 68 | 65 | 84 | 75
WEST | 66 | 64 | 85 | 85 | 57 | 81 | 55 | 56 | 65 | 67 | 85 | 77
West Army | 64 | 61 | 83 | 83 | 56 | 83 | 54 | 54 | 69 | 65 | 83 | 76
Bassett ACH | 63 | 66 | 81 | 84 | 55 | 70 | 47 | 57 | 74 | 60 | 85 | 72
Evans ACH | 67 | 68 | 83 | 86 | 60 | 86 | 59 | 59 | 70 | 73 | 81 | 83
Irwin ACH | 60 | 54 | 81 | 76 | 51 | 79 | 49 | 47 | 60 | 66 | 80 | 70
L. Wood ACH | 69 | 69 | 86 | 84 | 55 | 80 | 59 | 56 | 71 | 71 | 81 | 74
Madigan AMC | 63 | 57 | 82 | 84 | 57 | 87 | 53 | 53 | 71 | 67 | 84 | 73
Munson AHC | 64 | 75 | 89 | 87 | 56 | 81 | 56 | 61 | 68 | 73 | 92 | 88
R W Bliss AHC | 60 | 61 | 83 | 82 | 55 | 87 | 52 | 48 | 71 | 66 | 87 | 71
Tripler AMC | 64 | 61 | 83 | 84 | 51 | 84 | 53 | 54 | 62 | 63 | 83 | 76
Weed ACH | 64 | 62 | 86 | 85 | 53 | 82 | 53 | 59 | 64 | 61 | 80 | 75
William Beaumont AMC | 58 | 52 | 78 | 80 | 54 | 82 | 50 | 48 | 76 | 51 | 81 | 78
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users