Prime Enrollees , South Navy Customer Service 2004
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 55 | 61 | 71
CONUS MHS | 49 | 49 | 71
NAVY | 53 | 49 | 71
SOUTH | 51 | 50 | 73
South Navy | 52 | 51 | 72
NH Beaufort | 48 | 41 | 73
NH Charleston | 41 | 59 | 69
NH Corpus Christi | 53 | 54 | 71
NH Jacksonville | 61 | 53 | 75
NH Pensacola | 51 | 49 | 68
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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