Active Duty , South Navy Claims Processing Claims Handled Correctly
| 2002 | 2003 | 2004 | TREND
Benchmark | 83 | 85 | 86 | 3
CONUS MHS | 77 | 78 | 77 | 0
NAVY | 73 | 76 | 77 | 4
SOUTH | 80 | 82 | 78 | -2
South Navy | 75 | 81 | 74 | 0
NH Beaufort | *** | *** | *** | ***
NH Charleston | *** | *** | *** | ***
NH Corpus Christi | 84 | 83 | 71 | -13
NH Jacksonville | 67 | 85 | 83 | 16
NH Pensacola | 73 | 88 | 76 | 3
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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