Enrollees with Military PCM , South Other Customer Service 2004
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 55 | 61 | 71
CONUS MHS | 48 | 48 | 71
OTHER | 42 | 40 | 63
SOUTH | 51 | 50 | 74
South Other | 45 | 38 | 77
Out of Catchment South Region | 45 | 42 | 79
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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