Active Duty , Overseas Air Force Customer Service Problem with Paperwork
| 2002 | 2003 | 2004 | TREND*
Benchmark | 56 | 59 | 71 | 15
CONUS MHS | 53 | 51 | 67 | 14
AIR FORCE | 54 | 55 | 70 | 16
OVERSEAS | 57 | 63 | 68 | 11
Overseas Air Force | 62 | 65 | 74 | 12
18th Med Grp-Kadena AB | 66 | *** | *** | ***
35th Med Grp-Misawa | *** | *** | *** | ***
374th Med Grp-Yokota AB | *** | *** | *** | ***
48th Med Grp-Lakenheath | 53 | *** | 72 | 19
51st Med Grp-Osan AB | 58 | *** | 64 | 6
52nd Med Grp-Spangdahlem | 68 | 60 | 80 | 12
86th Med Grp-Ramstein | 55 | 60 | 77 | 22
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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