Enrollees with Military PCM , Overseas Army Customer Service Problem Getting Help from Customer Service
| 2002 | 2003 | 2004 | TREND
Benchmark | 58 | 59 | 61 | 4
CONUS MHS | 49 | 53 | 48 | -2
ARMY | 49 | 53 | 49 | 0
OVERSEAS | 53 | 59 | 52 | -1
Overseas Army | 54 | 56 | 49 | -4
121st Gen Hosp-Seoul | 58 | 57 | 58 | 0
Heidelberg Meddac | 54 | 58 | 43 | -11
Landstuhl Regional Medcen | 51 | 54 | 50 | -1
Wuerzburg Meddac | *** | 49 | 51 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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