Active Duty , North Air Force Customer Service Problem Finding/Understanding Written Material
| 2002 | 2003 | 2004 | TREND
Benchmark | 57 | 55 | 55 | -2
CONUS MHS | 46 | 47 | 44 | -1
AIR FORCE | 46 | 50 | 46 | 0
NORTH | 43 | 43 | 43 | 0
North Air Force | 42 | 52 | 44 | 2
1st Med Grp-Langley | *** | *** | *** | ***
305th Med Grp-McGuire | 49 | 50 | 44 | -5
375th Med Grp-Scott | 42 | 45 | 47 | 4
436th Med Grp-Dover | 49 | *** | 48 | -2
4th Med Grp-Seymour Johnson | 45 | 54 | 42 | -4
66th Med Grp-Hanscom | 34 | *** | 40 | 6
74th Med Grp-Wright-Patterson | *** | *** | 42 | ***
89th Med Grp-Andrews | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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