Prime Enrollees , West Navy Customer Service Problem with Paperwork
| 2002 | 2003 | 2004 | TREND*
Benchmark | 56 | 59 | 71 | 15
CONUS MHS | 55 | 54 | 71 | 16
NAVY | 57 | 56 | 71 | 14
WEST | 59 | 57 | 72 | 13
West Navy | 66 | 59 | 73 | 7
NH Bremerton | 59 | 66 | 73 | 14
NH Camp Pendleton | 57 | 60 | 76 | 19
NH LeMoore | 74 | 52 | 70 | -4
NH Oak Harbor | 62 | 62 | 67 | 5
NH Twentynine Palms | 67 | 54 | 66 | -1
NMC San Diego | 68 | 58 | 73 | 5
NMCL Pearl Harbor | 67 | 73 | 69 | 2
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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