Prime Enrollees , North Navy Customer Service Problem Finding/Understanding Written Material
| 2002 | 2003 | 2004 | TREND
Benchmark | 57 | 55 | 55 | -2
CONUS MHS | 50 | 51 | 49 | -2
NAVY | 52 | 54 | 53 | 1
NORTH | 48 | 46 | 46 | -2
North Navy | 49 | 49 | 52 | 3
NH Camp Lejeune | 45 | 41 | 63 | 18
NH Cherry Point | 41 | 59 | 53 | 12
NH Great Lakes | 56 | 36 | 46 | -10
NMC Portsmouth | 53 | 55 | 53 | 0
NMCL Annapolis | *** | *** | *** | ***
NMCL Quantico | 36 | 47 | 43 | 8
NNMC Bethesda | 47 | 56 | 43 | -3
Naval Health Care New England | 47 | 47 | 50 | 3
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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