All Users , West Army Customer Service Problem Getting Help from Customer Service
| 2002 | 2003 | 2004 | TREND
Benchmark | 58 | 59 | 61 | 4
CONUS MHS | 49 | 53 | 49 | 0
ARMY | 50 | 53 | 50 | 0
WEST | 56 | 59 | 53 | -2
West Army | 56 | 60 | 52 | -4
Bassett ACH | 65 | 77 | 49 | -15
Evans ACH | 53 | 58 | 57 | 4
Irwin ACH | 59 | 42 | 50 | -10
L. Wood ACH | 59 | 62 | 45 | -13
Madigan AMC | 50 | 64 | 58 | 7
Munson AHC | 68 | 61 | 49 | -19
R W Bliss AHC | 57 | 61 | 54 | -3
Tripler AMC | 51 | 68 | 46 | -5
Weed ACH | 64 | 70 | 54 | -10
William Beaumont AMC | 51 | 53 | 49 | -2
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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