Enrollees with Military PCM , North Navy Customer Service 2004
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 55 | 61 | 71
CONUS MHS | 48 | 48 | 71
NAVY | 52 | 49 | 70
NORTH | 46 | 43 | 67
North Navy | 51 | 44 | 67
NH Camp Lejeune | 64 | 45 | 67
NH Cherry Point | 51 | 31 | 62
NH Great Lakes | 47 | 41 | 68
NMC Portsmouth | 52 | 44 | 69
NMCL Annapolis | *** | *** | ***
NMCL Quantico | 43 | 39 | 72
NNMC Bethesda | 45 | 48 | 70
Naval Health Care New England | 49 | 44 | 71
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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