Prime Enrollees , West Army Customer Service Problem with Paperwork
| 2002 | 2003 | 2004 | TREND*
Benchmark | 56 | 59 | 71 | 15
CONUS MHS | 55 | 54 | 71 | 16
ARMY | 56 | 56 | 71 | 15
WEST | 59 | 57 | 72 | 13
West Army | 59 | 58 | 71 | 13
Bassett ACH | 51 | 63 | 63 | 12
Evans ACH | 58 | 55 | 74 | 16
Irwin ACH | 62 | 55 | 66 | 4
L. Wood ACH | 61 | 71 | 70 | 8
Madigan AMC | 62 | 49 | 69 | 7
Munson AHC | 57 | 55 | 82 | 25
R W Bliss AHC | 66 | 68 | 73 | 7
Tripler AMC | 56 | 59 | 60 | 3
Weed ACH | 59 | 69 | 73 | 14
William Beaumont AMC | 55 | 58 | 73 | 18
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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