Prime Enrollees , North Navy Customer Service Problem with Paperwork
| 2002 | 2003 | 2004 | TREND*
Benchmark | 56 | 59 | 71 | 15
CONUS MHS | 55 | 54 | 71 | 16
NAVY | 57 | 56 | 71 | 14
NORTH | 49 | 51 | 67 | 19
North Navy | 50 | 52 | 67 | 18
NH Camp Lejeune | 53 | 57 | 69 | 16
NH Cherry Point | 59 | 73 | 62 | 3
NH Great Lakes | 44 | 41 | 65 | 21
NMC Portsmouth | 50 | 48 | 71 | 21
NMCL Annapolis | *** | *** | *** | ***
NMCL Quantico | 50 | 55 | 72 | 22
NNMC Bethesda | 50 | 49 | 69 | 19
Naval Health Care New England | 53 | 56 | 72 | 18
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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