Prime Enrollees , South Army Customer Service Problem Getting Help from Customer Service
| 2002 | 2003 | 2004 | TREND
Benchmark | 58 | 59 | 61 | 4
CONUS MHS | 49 | 54 | 49 | 0
ARMY | 49 | 54 | 50 | 1
SOUTH | 52 | 55 | 50 | -2
South Army | 52 | 58 | 56 | 4
Bayne-Jones ACH | 74 | 54 | 72 | -2
Brooke AMC | 50 | 54 | 60 | 10
Darnall ACH | 43 | 62 | 66 | 23
Eisenhower AMC | 49 | 54 | 53 | 4
Fox AHC | 50 | 55 | 61 | 11
Lyster ACH | 42 | 42 | 41 | -2
Martin ACH | 59 | 61 | 52 | -7
Moncrief ACH | 58 | 56 | 58 | 0
Reynolds ACH | 60 | 69 | 63 | 2
Winn ACH | 54 | 46 | 36 | -18
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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