Enrollees with Military PCM , West Other Customer Service Problem Getting Help from Customer Service
| 2002 | 2003 | 2004 | TREND
Benchmark | 58 | 59 | 61 | 4
CONUS MHS | 49 | 53 | 48 | -2
OTHER | 44 | 46 | 40 | -4
WEST | 55 | 59 | 51 | -4
West Other | 43 | 53 | 46 | 3
Out of Catchment West Region | 45 | 50 | 42 | -3
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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