Enrollees with Military PCM , West Army Customer Service Problem with Paperwork
| 2002 | 2003 | 2004 | TREND*
Benchmark | 56 | 59 | 71 | 15
CONUS MHS | 55 | 54 | 71 | 15
ARMY | 56 | 55 | 71 | 15
WEST | 60 | 58 | 71 | 12
West Army | 59 | 58 | 71 | 12
Bassett ACH | 53 | 65 | 63 | 10
Evans ACH | 57 | 54 | 72 | 15
Irwin ACH | 61 | 55 | 66 | 5
L. Wood ACH | 62 | 70 | 69 | 7
Madigan AMC | 62 | 46 | 72 | 10
Munson AHC | 56 | 55 | 81 | 25
R W Bliss AHC | 65 | 67 | 73 | 7
Tripler AMC | 58 | 60 | 58 | 0
Weed ACH | 59 | 69 | 72 | 13
William Beaumont AMC | 58 | 63 | 75 | 17
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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