Enrollees with Military PCM , Overseas Air Force Customer Service 2004
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 55 | 61 | 71
CONUS MHS | 48 | 48 | 71
AIR FORCE | 49 | 50 | 74
OVERSEAS | 51 | 52 | 72
Overseas Air Force | 55 | 55 | 75
18th Med Grp-Kadena AB | 67 | *** | 71
35th Med Grp-Misawa | *** | *** | ***
374th Med Grp-Yokota AB | *** | *** | ***
48th Med Grp-Lakenheath | *** | 55 | 75
51st Med Grp-Osan AB | *** | *** | 65
52nd Med Grp-Spangdahlem | 53 | 53 | 84
86th Med Grp-Ramstein | 53 | 46 | 78
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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