Active Duty , West Army Customer Service
| 2002 | 2003 | 2004 | TREND*
Benchmark | 57 | 58 | 62 | 5
CONUS MHS | 47 | 49 | 51 | 4
ARMY | 49 | 51 | 52 | 3
WEST | 50 | 54 | 52 | 2
West Army | 48 | 53 | 51 | 3
Bassett ACH | *** | *** | *** | ***
Evans ACH | 47 | *** | 55 | 8
Irwin ACH | *** | *** | 45 | ***
L. Wood ACH | *** | *** | *** | ***
Madigan AMC | *** | 58 | 54 | ***
Munson AHC | 52 | 47 | 45 | -7
R W Bliss AHC | 54 | 48 | 52 | -3
Tripler AMC | 45 | *** | *** | ***
Weed ACH | 54 | *** | *** | ***
William Beaumont AMC | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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