Enrollees with Military PCM , North Navy Claims Processing Claims Handled Correctly
| 2002 | 2003 | 2004 | TREND
Benchmark | 83 | 85 | 86 | 3
CONUS MHS | 80 | 81 | 81 | 1
NAVY | 77 | 79 | 80 | 3
NORTH | 75 | 75 | 77 | 2
North Navy | 72 | 75 | 77 | 5
NH Camp Lejeune | 69 | 82 | 71 | 2
NH Cherry Point | 78 | 72 | 65 | -12
NH Great Lakes | 66 | 62 | 84 | 18
NMC Portsmouth | 82 | 74 | 83 | 1
NMCL Annapolis | *** | *** | *** | ***
NMCL Quantico | 65 | 76 | 70 | 5
NNMC Bethesda | 61 | 70 | 87 | 26
Naval Health Care New England | 74 | 75 | 71 | -2
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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