Active Duty , North Air Force 2004 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Smoking
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Smoking Cessation
Benchmark | 74 | 75 | 91 | 89 | 62 | 85 | 58 | 71 | 73 | 73 | 87 | 80
CONUS MHS | 64 | 62 | 84 | 84 | 51 | 77 | 47 | 53 | 62 | 64 | 86 | 73
AIR FORCE | 66 | 62 | 86 | 85 | 54 | 80 | 50 | 53 | 57 | 67 | 89 | 80
NORTH | 63 | 61 | 84 | 84 | 48 | 75 | 44 | 53 | 63 | 63 | 86 | 71
North Air Force | 64 | 59 | 85 | 85 | 49 | 73 | 46 | 54 | 62 | 69 | 90 | 82
1st Med Grp-Langley | 65 | 58 | 89 | 89 | *** | *** | 44 | 49 | 54 | 69 | 86 | 82
305th Med Grp-McGuire | 61 | 57 | 87 | 87 | 49 | 60 | 38 | 53 | 68 | 69 | 86 | 80
375th Med Grp-Scott | 60 | 57 | 80 | 84 | 47 | 75 | 44 | 48 | 57 | 59 | 93 | 76
436th Med Grp-Dover | 70 | 66 | 92 | 88 | 55 | 86 | 50 | 57 | 62 | 73 | 91 | 85
4th Med Grp-Seymour Johnson | 65 | 49 | 77 | 80 | 48 | 78 | 44 | 50 | 56 | 64 | 91 | 77
66th Med Grp-Hanscom | 60 | 65 | 88 | 88 | 47 | 72 | 40 | 51 | 51 | 66 | 91 | 82
74th Med Grp-Wright-Patterson | 65 | 66 | 86 | 81 | 41 | *** | 48 | 58 | 50 | 66 | 92 | 78
89th Med Grp-Andrews | 69 | 61 | 88 | 85 | *** | *** | 45 | 53 | 61 | 72 | 91 | 78
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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