All Users , West Navy Customer Service Problem with Paperwork
| 2002 | 2003 | 2004 | TREND*
Benchmark | 56 | 59 | 71 | 15
CONUS MHS | 54 | 54 | 70 | 16
NAVY | 56 | 57 | 70 | 14
WEST | 59 | 57 | 71 | 12
West Navy | 67 | 61 | 73 | 6
NH Bremerton | 56 | 67 | 70 | 14
NH Camp Pendleton | 64 | 59 | 76 | 13
NH LeMoore | 75 | 54 | 72 | -3
NH Oak Harbor | 59 | 65 | 67 | 7
NH Twentynine Palms | 66 | 54 | 65 | -1
NMC San Diego | 68 | 63 | 73 | 5
NMCL Pearl Harbor | 67 | 75 | 67 | 1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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