Active Duty , West Other Customer Service Problem Getting Help from Customer Service
| 2002 | 2003 | 2004 | TREND
Benchmark | 58 | 59 | 61 | 4
CONUS MHS | 44 | 48 | 43 | 0
OTHER | 40 | 44 | 39 | -1
WEST | 47 | 55 | 46 | -1
West Other | 42 | 46 | 48 | 7
Out of Catchment West Region | 45 | 44 | 46 | 0
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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