Enrollees with Military PCM , West Other Claims Processing Claims Handled Correctly
| 2002 | 2003 | 2004 | TREND
Benchmark | 83 | 85 | 86 | 3
CONUS MHS | 80 | 81 | 81 | 1
OTHER | 83 | 80 | 76 | -6
WEST | 83 | 84 | 82 | -1
West Other | 85 | 89 | 71 | -13
Out of Catchment West Region | 87 | 89 | 67 | -20
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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