Enrollees with Military PCM , Overseas Navy Customer Service Problem Getting Help from Customer Service
| 2002 | 2003 | 2004 | TREND
Benchmark | 58 | 59 | 61 | 4
CONUS MHS | 49 | 53 | 48 | -2
NAVY | 49 | 56 | 49 | 0
OVERSEAS | 53 | 59 | 52 | -1
Overseas Navy | 52 | 68 | 50 | -2
NH Guam-Agana | *** | *** | *** | ***
NH Okinawa | *** | *** | 49 | ***
NH Yokosuka | *** | 69 | 59 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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