Enrollees with Military PCM , South Army 2004 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Smoking
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Smoking Cessation
Benchmark | 74 | 75 | 91 | 89 | 62 | 85 | 58 | 71 | 73 | 73 | 87 | 80
CONUS MHS | 65 | 64 | 85 | 85 | 56 | 80 | 53 | 56 | 65 | 67 | 86 | 76
ARMY | 63 | 62 | 82 | 83 | 56 | 80 | 52 | 53 | 68 | 65 | 84 | 75
SOUTH | 67 | 65 | 86 | 85 | 59 | 82 | 56 | 58 | 64 | 67 | 86 | 76
South Army | 66 | 63 | 83 | 84 | 60 | 82 | 55 | 56 | 67 | 66 | 84 | 74
Bayne-Jones ACH | 65 | 68 | 80 | 88 | 62 | 86 | 55 | 55 | 70 | 72 | 81 | 73
Brooke AMC | 70 | 62 | 81 | 86 | 57 | 88 | 65 | 63 | 66 | 67 | 91 | 81
Darnall ACH | 67 | 66 | 89 | 86 | 66 | 79 | 60 | 56 | 61 | 69 | 82 | 71
Eisenhower AMC | 65 | 60 | 84 | 86 | 59 | 82 | 54 | 58 | 66 | 63 | 85 | 80
Fox AHC | 74 | 76 | 90 | 88 | 63 | 85 | 59 | 64 | 68 | 66 | 88 | 74
Lyster ACH | 64 | 69 | 84 | 84 | 52 | 81 | 53 | 57 | 68 | 74 | 88 | 79
Martin ACH | 67 | 62 | 80 | 85 | 59 | 79 | 52 | 53 | 67 | 62 | 87 | 76
Moncrief ACH | 71 | 67 | 85 | 87 | 66 | 83 | 57 | 60 | 72 | 68 | 87 | 70
Reynolds ACH | 66 | 66 | 83 | 82 | 66 | 90 | 57 | 58 | 66 | 65 | 80 | 72
Winn ACH | 56 | 52 | 72 | 75 | 46 | 75 | 43 | 47 | 72 | 62 | 81 | 72
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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