Prime Enrollees , South Navy 2004 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Smoking
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Smoking Cessation
Benchmark | 74 | 75 | 91 | 89 | 62 | 85 | 58 | 71 | 73 | 73 | 87 | 80
CONUS MHS | 65 | 66 | 86 | 85 | 56 | 82 | 54 | 58 | 66 | 68 | 86 | 76
NAVY | 66 | 65 | 85 | 85 | 58 | 81 | 53 | 57 | 66 | 65 | 85 | 74
SOUTH | 66 | 67 | 86 | 85 | 58 | 84 | 58 | 59 | 65 | 68 | 87 | 77
South Navy | 69 | 70 | 87 | 87 | 59 | 81 | 57 | 60 | 65 | 68 | 86 | 75
NH Beaufort | 71 | 67 | 87 | 86 | 54 | 84 | 57 | 61 | 65 | 74 | 83 | 71
NH Charleston | 69 | 78 | 88 | 88 | 56 | 82 | 57 | 64 | 68 | 52 | 89 | 79
NH Corpus Christi | 62 | 64 | 84 | 85 | 59 | 83 | 57 | 56 | 69 | 65 | 89 | 75
NH Jacksonville | 69 | 71 | 88 | 88 | 63 | 87 | 62 | 59 | 62 | 64 | 86 | 79
NH Pensacola | 66 | 71 | 89 | 87 | 56 | 82 | 56 | 60 | 64 | 76 | 88 | 72
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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