Click for Trend data  Return to Main Page    Help
Prime Enrollees , All Regions
Customer Service
2004
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 55 61 71
CONUS MHS 49 49 71
ARMY 48 50 71
NAVY 53 49 71
AIR FORCE 50 51 74
OTHER 46 47 67
NORTH 46 43 67
North Army 43 43 70
North Navy 52 46 67
North Air Force 45 47 69
North Other 44 40 64
SOUTH 51 50 73
South Army 54 56 72
South Navy 52 51 72
South Air Force 51 50 76
South Other 48 47 71
WEST 49 54 72
West Army 46 52 71
West Navy 55 53 73
West Air Force 50 53 74
West Other 46 56 67
OVERSEAS 51 53 73
Overseas Army 50 51 73
Overseas Navy 54 51 71
Overseas Air Force 56 56 77
Overseas Other 41 57 67
Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
Download Page
Return to Main Page   Help
Click below to view this table by other groups
 Prime Enrollees   Enrollees with Military PCM   Enrollees with Civilian PCM   Standard/Extra Users  
Active Duty   Active Duty Dependents   Retirees and Dependents   All Users