Click for Component data  Return to Main Page      Help
Prime Enrollees , All Regions
Customer Service
  2002 2003 2004 TREND*
Benchmark 57 58 62 5
CONUS MHS 51 53 56 5
ARMY 52 54 56 4
NAVY 53 55 58 5
AIR FORCE 53 56 58 5
OTHER 48 50 54 5
NORTH 46 48 52 6
North Army 48 49 52 4
North Navy 47 50 55 8
North Air Force 47 52 54 7
North Other 42 45 49 8
SOUTH 54 55 58 4
South Army 55 56 61 6
South Navy 54 54 59 4
South Air Force 54 55 59 5
South Other 53 55 55 3
WEST 55 56 58 3
West Army 54 56 56 2
West Navy 61 61 60 0
West Air Force 54 57 59 5
West Other 51 50 56 5
OVERSEAS 54 59 59 5
Overseas Army 55 58 58 3
Overseas Navy 52 66 59 6
Overseas Air Force 59 63 63 5
Overseas Other *** *** 55 ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
Download Page
Return to Main Page   Help
Click below to view this table by other groups
 Prime Enrollees   Enrollees with Military PCM   Enrollees with Civilian PCM   Standard/Extra Users  
Active Duty   Active Duty Dependents   Retirees and Dependents   All Users