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Prime Enrollees , All Regions Customer Service Problem Getting Help from Customer Service |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 58 | 59 | 61 | 4 |
| CONUS MHS | 49 | 54 | 49 | 0 |
| ARMY | 49 | 54 | 50 | 1 |
| NAVY | 49 | 56 | 49 | 0 |
| AIR FORCE | 53 | 55 | 51 | -3 |
| OTHER | 46 | 52 | 47 | 1 |
| NORTH | 41 | 48 | 43 | 3 |
| North Army | 43 | 46 | 43 | 0 |
| North Navy | 40 | 50 | 46 | 5 |
| North Air Force | 43 | 48 | 47 | 3 |
| North Other | 37 | 48 | 40 | 4 |
| SOUTH | 52 | 55 | 50 | -2 |
| South Army | 52 | 58 | 56 | 4 |
| South Navy | 53 | 53 | 51 | -2 |
| South Air Force | 55 | 56 | 50 | -5 |
| South Other | 49 | 54 | 47 | -2 |
| WEST | 56 | 59 | 54 | -2 |
| West Army | 54 | 60 | 52 | -2 |
| West Navy | 59 | 64 | 53 | -6 |
| West Air Force | 57 | 57 | 53 | -4 |
| West Other | 53 | 56 | 56 | 3 |
| OVERSEAS | 52 | 58 | 53 | 1 |
| Overseas Army | 53 | 56 | 51 | -2 |
| Overseas Navy | 53 | 68 | 51 | -2 |
| Overseas Air Force | 55 | 64 | 56 | 1 |
| Overseas Other | 34 | 34 | 57 | 23 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||