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  2002 2003 2004 TREND*
Benchmark 56 59 71 15
CONUS MHS 55 54 71 16
ARMY 56 56 71 15
NAVY 57 56 71 14
AIR FORCE 56 58 74 18
OTHER 50 50 67 17
NORTH 49 51 67 19
North Army 52 54 70 17
North Navy 50 52 67 18
North Air Force 50 54 69 19
North Other 42 45 64 22
SOUTH 56 55 73 17
South Army 55 54 72 17
South Navy 58 54 72 14
South Air Force 58 55 76 18
South Other 55 55 71 16
WEST 59 57 72 13
West Army 59 58 71 13
West Navy 66 59 73 7
West Air Force 56 60 74 18
West Other 55 50 67 11
OVERSEAS 60 64 73 13
Overseas Army 62 61 73 11
Overseas Navy 58 71 71 13
Overseas Air Force 65 67 77 13
Overseas Other *** *** 67 ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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