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Prime Enrollees , North Other Customer Service 2004 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 55 | 61 | 71 |
| CONUS MHS | 49 | 49 | 71 |
| OTHER | 46 | 47 | 67 |
| NORTH | 46 | 43 | 67 |
| North Other | 44 | 40 | 64 |
| Out of Catchment North Region | 44 | 41 | 60 |
| Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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