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Prime Enrollees , North Other Customer Service Problem Getting Help from Customer Service |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 58 | 59 | 61 | 4 |
| CONUS MHS | 49 | 54 | 49 | 0 |
| OTHER | 46 | 52 | 47 | 1 |
| NORTH | 41 | 48 | 43 | 3 |
| North Other | 37 | 48 | 40 | 4 |
| Out of Catchment North Region | 34 | 49 | 41 | 6 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||