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Prime Enrollees , South Army Customer Service Problem Getting Help from Customer Service |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 58 | 59 | 61 | 4 |
| CONUS MHS | 49 | 54 | 49 | 0 |
| ARMY | 49 | 54 | 50 | 1 |
| SOUTH | 52 | 55 | 50 | -2 |
| South Army | 52 | 58 | 56 | 4 |
| Bayne-Jones ACH | 74 | 54 | 72 | -2 |
| Brooke AMC | 50 | 54 | 60 | 10 |
| Darnall ACH | 43 | 62 | 66 | 23 |
| Eisenhower AMC | 49 | 54 | 53 | 4 |
| Fox AHC | 50 | 55 | 61 | 11 |
| Lyster ACH | 42 | 42 | 41 | -2 |
| Martin ACH | 59 | 61 | 52 | -7 |
| Moncrief ACH | 58 | 56 | 58 | 0 |
| Reynolds ACH | 60 | 69 | 63 | 2 |
| Winn ACH | 54 | 46 | 36 | -18 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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