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Prime Enrollees , South Navy
2004 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Smoking
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Smoking Cessation
Benchmark 74 75 91 89 62 85 58 71 73 73 87 80
CONUS MHS 65 66 86 85 56 82 54 58 66 68 86 76
NAVY 66 65 85 85 58 81 53 57 66 65 85 74
SOUTH 66 67 86 85 58 84 58 59 65 68 87 77
South Navy 69 70 87 87 59 81 57 60 65 68 86 75
NH Beaufort 71 67 87 86 54 84 57 61 65 74 83 71
NH Charleston 69 78 88 88 56 82 57 64 68 52 89 79
NH Corpus Christi 62 64 84 85 59 83 57 56 69 65 89 75
NH Jacksonville 69 71 88 88 63 87 62 59 62 64 86 79
NH Pensacola 66 71 89 87 56 82 56 60 64 76 88 72
Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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