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Prime Enrollees , South Navy Customer Service Problem Getting Help from Customer Service |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 58 | 59 | 61 | 4 |
| CONUS MHS | 49 | 54 | 49 | 0 |
| NAVY | 49 | 56 | 49 | 0 |
| SOUTH | 52 | 55 | 50 | -2 |
| South Navy | 53 | 53 | 51 | -2 |
| NH Beaufort | 55 | 63 | 41 | -13 |
| NH Charleston | 58 | 51 | 59 | 1 |
| NH Corpus Christi | 52 | 69 | 54 | 2 |
| NH Jacksonville | 52 | 47 | 53 | 1 |
| NH Pensacola | 52 | 54 | 49 | -3 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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