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Prime Enrollees , South Air Force Customer Service Problem Finding/Understanding Written Material |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 57 | 55 | 55 | -2 |
| CONUS MHS | 50 | 51 | 49 | -2 |
| AIR FORCE | 50 | 54 | 50 | 0 |
| SOUTH | 54 | 55 | 51 | -3 |
| South Air Force | 50 | 53 | 51 | 1 |
| 12th Med Grp-Randolph | 56 | 54 | 48 | -8 |
| 16th Med Grp-Hurlburt Field | 40 | 46 | 49 | 9 |
| 17th Med Grp-Goodfellow | 59 | *** | 50 | -9 |
| 20th Med Grp-Shaw | 46 | 39 | 70 | 24 |
| 2nd Med Grp-Barksdale | 55 | 50 | 50 | -5 |
| 314th Med Grp-Little Rock | 47 | 54 | 54 | 6 |
| 325th Med Grp-Tyndall | 47 | 65 | 51 | 4 |
| 42nd Med Grp-Maxwell | 55 | 54 | 61 | 5 |
| 45th Med Grp-Patrick | 56 | 49 | 53 | -3 |
| 59th Med Wing-Lackland | 59 | 58 | 44 | -15 |
| 6th Med Grp-MacDill | 48 | 49 | 48 | -1 |
| 72nd Med Grp-Tinker | 46 | 64 | 53 | 7 |
| 78th Med Grp-Robins | 48 | 56 | 50 | 2 |
| 7th Med Grp-Dyess | 51 | 68 | 60 | 9 |
| 81st Med Grp-Keesler | 56 | 50 | 47 | -9 |
| 82nd Med Grp-Sheppard | 50 | 53 | 59 | 8 |
| 96th Med Grp-Eglin | 57 | 57 | 52 | -4 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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