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Prime Enrollees , West Army Customer Service Problem Finding/Understanding Written Material |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 57 | 55 | 55 | -2 |
| CONUS MHS | 50 | 51 | 49 | -2 |
| ARMY | 52 | 52 | 48 | -4 |
| WEST | 50 | 52 | 49 | -1 |
| West Army | 50 | 52 | 46 | -4 |
| Bassett ACH | 53 | *** | *** | *** |
| Evans ACH | 39 | 43 | 52 | 13 |
| Irwin ACH | 42 | 47 | 38 | -4 |
| L. Wood ACH | 55 | 46 | 50 | -5 |
| Madigan AMC | 47 | 57 | 44 | -3 |
| Munson AHC | 52 | 47 | 37 | -15 |
| R W Bliss AHC | 55 | 45 | 41 | -13 |
| Tripler AMC | 43 | 56 | 51 | 9 |
| Weed ACH | 73 | 60 | 37 | -35 |
| William Beaumont AMC | 52 | 50 | 38 | -14 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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