Prime Enrollees , West Air Force
Courteous and Helpful Office Staff
2004
Courteous and Respectful
Helpful
Benchmark
93
88
CONUS MHS
90
82
AIR FORCE
91
83
WEST
90
82
West Air Force
92
83
10th Med Grp-USAF Academy
89
77
15th Med Grp-Hickam
92
84
21st Med Grp-Peterson
86
80
22nd Med Grp-McConnell
89
84
28th Med Grp-Ellsworth
92
80
30th Med Grp-Vandenberg
91
73
341st Med Grp-Malmstrom
95
89
355th Med Grp-Davis Monthan
91
85
366th Med Grp-Mountain Home
91
83
377th Med Grp-Kirtland
90
83
3rd Med Grp-Elmendorf
95
86
509th Med Grp-Whiteman
91
85
55th Med Grp-Offutt
93
84
56th Med Grp-Luke
94
85
5th Med Grp-Minot
88
84
60th Med Grp-Travis
90
81
61st Med Squad-Los Angeles
94
86
71st Med Grp-Vance
94
88
75th Med Grp-Hill
94
88
90th Med Grp-F.E. Warren
95
88
92nd Med Grp-Fairchild
93
86
95th Med Grp-Edwards
95
84
99th Med Grp-O'Callaghan Hosp
91
83
Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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