Prime Enrollees , West Air Force
Customer Service
2004
Problem Finding/Understanding Written Material
Problem Getting Help from Customer Service
Problem with Paperwork
Benchmark
55
61
71
CONUS MHS
49
49
71
AIR FORCE
50
51
74
WEST
49
54
72
West Air Force
50
53
74
10th Med Grp-USAF Academy
47
47
75
15th Med Grp-Hickam
49
54
73
21st Med Grp-Peterson
49
57
75
22nd Med Grp-McConnell
56
66
78
28th Med Grp-Ellsworth
43
45
58
30th Med Grp-Vandenberg
49
58
69
341st Med Grp-Malmstrom
***
51
73
355th Med Grp-Davis Monthan
50
52
76
366th Med Grp-Mountain Home
67
65
79
377th Med Grp-Kirtland
53
51
68
3rd Med Grp-Elmendorf
39
55
71
509th Med Grp-Whiteman
66
68
80
55th Med Grp-Offutt
42
42
74
56th Med Grp-Luke
55
63
78
5th Med Grp-Minot
***
***
***
60th Med Grp-Travis
41
41
75
61st Med Squad-Los Angeles
40
58
79
71st Med Grp-Vance
***
58
82
75th Med Grp-Hill
45
50
80
90th Med Grp-F.E. Warren
***
62
78
92nd Med Grp-Fairchild
53
46
68
95th Med Grp-Edwards
***
65
82
99th Med Grp-O'Callaghan Hosp
49
54
73
Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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