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Prime Enrollees , West Air Force
Customer Service

  2002 2003 2004 TREND*
Benchmark 57 58 62 5
CONUS MHS 51 53 56 5
AIR FORCE 53 56 58 5
WEST 55 56 58 3
West Air Force 54 57 59 5
10th Med Grp-USAF Academy 51 53 56 6
15th Med Grp-Hickam 61 57 59 -2
21st Med Grp-Peterson *** *** 60 ***
22nd Med Grp-McConnell 61 60 67 5
28th Med Grp-Ellsworth 40 50 49 8
30th Med Grp-Vandenberg 65 59 59 -6
341st Med Grp-Malmstrom 51 60 *** ***
355th Med Grp-Davis Monthan 54 61 59 5
366th Med Grp-Mountain Home 53 59 70 17
377th Med Grp-Kirtland 56 42 57 1
3rd Med Grp-Elmendorf 56 57 55 -1
509th Med Grp-Whiteman 58 61 71 13
55th Med Grp-Offutt 49 52 53 4
56th Med Grp-Luke 55 58 66 11
5th Med Grp-Minot *** *** *** ***
60th Med Grp-Travis 50 50 52 3
61st Med Squad-Los Angeles 42 59 59 18
71st Med Grp-Vance *** 52 *** ***
75th Med Grp-Hill 59 62 58 0
90th Med Grp-F.E. Warren 49 60 63 13
92nd Med Grp-Fairchild 59 62 55 -3
95th Med Grp-Edwards 56 64 71 15
99th Med Grp-O'Callaghan Hosp 55 60 58 4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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