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Prime Enrollees , Overseas Army Customer Service Problem Getting Help from Customer Service |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 58 | 59 | 61 | 4 |
| CONUS MHS | 49 | 54 | 49 | 0 |
| ARMY | 49 | 54 | 50 | 1 |
| OVERSEAS | 52 | 58 | 53 | 1 |
| Overseas Army | 53 | 56 | 51 | -2 |
| 121st Gen Hosp-Seoul | 57 | 60 | 58 | 1 |
| Heidelberg Meddac | 53 | 58 | 46 | -7 |
| Landstuhl Regional Medcen | 50 | 53 | 50 | -1 |
| Wuerzburg Meddac | *** | 48 | 53 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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