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Prime Enrollees , North Army
Customer Service
2004
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 55 61 71
CONUS MHS 49 49 71
ARMY 48 50 71
NORTH 46 43 67
North Army 43 43 70
Blanchfield ACH 51 34 64
Dewitt ACH 43 46 73
Guthrie AHC 49 46 73
Ireland ACH 39 47 63
Keller ACH 38 43 61
Kimbrough Amb Car Cen-Ft Meade 37 40 71
McDonald ACH 49 39 54
Walter Reed AMC 37 50 63
Womack AMC 39 44 74
Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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 Prime Enrollees   Enrollees with Military PCM   Active Duty   All Users