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Prime Enrollees , North Army Customer Service Problem Finding/Understanding Written Material |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 57 | 55 | 55 | -2 |
| CONUS MHS | 50 | 51 | 49 | -2 |
| ARMY | 52 | 52 | 48 | -4 |
| NORTH | 48 | 46 | 46 | -2 |
| North Army | 49 | 46 | 43 | -6 |
| Blanchfield ACH | 51 | 41 | 51 | 0 |
| Dewitt ACH | 48 | 45 | 43 | -5 |
| Guthrie AHC | 48 | 54 | 49 | 2 |
| Ireland ACH | 58 | 40 | 39 | -19 |
| Keller ACH | 41 | 47 | 38 | -4 |
| Kimbrough Amb Car Cen-Ft Meade | 47 | 59 | 37 | -9 |
| McDonald ACH | 49 | 34 | 49 | 1 |
| Walter Reed AMC | 35 | 50 | 37 | 2 |
| Womack AMC | 52 | 54 | 39 | -13 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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