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Prime Enrollees , North Air Force Customer Service Problem Getting Help from Customer Service |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 58 | 59 | 61 | 4 |
| CONUS MHS | 49 | 54 | 49 | 0 |
| AIR FORCE | 53 | 55 | 51 | -3 |
| NORTH | 41 | 48 | 43 | 3 |
| North Air Force | 43 | 48 | 47 | 3 |
| 1st Med Grp-Langley | 46 | 41 | 49 | 3 |
| 305th Med Grp-McGuire | 43 | 39 | 47 | 4 |
| 375th Med Grp-Scott | 32 | 53 | 37 | 5 |
| 436th Med Grp-Dover | 43 | 54 | 52 | 9 |
| 4th Med Grp-Seymour Johnson | 49 | 55 | 45 | -4 |
| 66th Med Grp-Hanscom | 28 | 47 | 44 | 16 |
| 74th Med Grp-Wright-Patterson | 58 | 52 | 42 | -15 |
| 89th Med Grp-Andrews | 44 | 45 | 51 | 7 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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