Enrollees with Military PCM , 2004 Composite Scores, All Regions


Enrollees with Military PCM , All Regions 2004 Composite Scores
	Ease of Access		Communication and Customer Service				Ratings				Prevention	Smoking
	Getting Needed Care	Getting Care Quickly	Courteous and Helpful Office Staff	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care	Smoking Cessation
Trends
Benchmark	74	75	91	89	62	85	58	71	73	73	87	80
CONUS MHS	65	64	85	85	56	80	53	56	65	67	86	76
ARMY	63	62	82	83	56	80	52	53	68	65	84	75
NAVY	66	64	85	85	57	80	53	57	66	65	85	73
AIR FORCE	67	65	87	85	58	83	56	57	63	69	87	80
OTHER	65	74	89	90	49	76	49	62	64	65	90	70
NORTH	63	62	84	84	52	77	49	55	67	66	86	74
North Army	62	60	81	81	51	78	48	51	68	66	85	77
North Navy	63	61	84	84	54	78	50	57	69	64	85	70
North Air Force	65	61	85	84	53	77	51	56	65	70	88	81
North Other	62	73	91	91	45	77	45	62	62	66	90	67
SOUTH	67	65	86	85	59	82	56	58	64	67	86	76
South Army	66	63	83	84	60	82	55	56	67	66	84	74
South Navy	68	70	87	87	58	81	57	59	64	68	86	75
South Air Force	68	65	87	85	59	84	57	57	62	68	87	79
South Other	64	72	86	87	53	80	55	63	56	63	92	71
WEST	66	64	85	85	57	81	55	56	65	67	85	77
West Army	64	61	83	83	56	83	54	54	69	65	83	76
West Navy	67	63	85	84	60	82	54	55	62	65	83	76
West Air Force	68	66	87	86	58	83	57	58	63	69	87	81
West Other	69	77	89	90	48	71	48	62	73	68	90	72
OVERSEAS	66	67	86	86	58	80	54	55	64	63	84	75
Overseas Army	60	63	84	83	57	80	53	51	67	62	80	70
Overseas Navy	69	70	87	90	58	79	55	59	66	64	86	76
Overseas Air Force	70	68	88	86	62	83	56	57	59	64	87	81
Overseas Other	69	73	91	89	56	78	54	63	65	61	86	74
Source: 2004 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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