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Enrollees with Military PCM , All Regions
Customer Service
2004
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 55 61 71
CONUS MHS 48 48 71
ARMY 47 49 71
NAVY 52 49 70
AIR FORCE 49 50 74
OTHER 42 40 63
NORTH 46 43 67
North Army 42 42 69
North Navy 51 44 67
North Air Force 45 46 69
North Other 43 35 57
SOUTH 51 50 74
South Army 54 55 72
South Navy 52 51 72
South Air Force 51 49 76
South Other 45 38 77
WEST 49 51 71
West Army 46 51 71
West Navy 55 53 73
West Air Force 50 52 73
West Other 38 46 62
OVERSEAS 51 52 72
Overseas Army 49 49 72
Overseas Navy 53 50 70
Overseas Air Force 55 55 75
Overseas Other 43 57 68
Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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