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Enrollees with Military PCM , All Regions
Claims Processing

  2002 2003 2004 TREND
Benchmark 81 83 85 3
CONUS MHS 78 80 80 2
ARMY 78 80 80 2
NAVY 75 78 80 5
AIR FORCE 80 81 83 3
OTHER 80 79 76 -4
NORTH 73 74 77 4
North Army 72 75 78 6
North Navy 71 74 78 7
North Air Force 72 77 77 5
North Other 81 69 77 -4
SOUTH 81 83 82 2
South Army 80 84 82 2
South Navy 79 81 81 1
South Air Force 82 82 84 2
South Other 80 83 80 0
WEST 81 82 81 0
West Army 82 81 83 1
West Navy 79 82 82 3
West Air Force 81 83 83 3
West Other 84 85 71 -13
OVERSEAS 75 81 80 5
Overseas Army 84 84 80 -4
Overseas Navy 65 70 79 15
Overseas Air Force 74 77 83 9
Overseas Other *** 92 78 ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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