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Enrollees with Military PCM , All Regions Claims Processing Claims Handled Correctly |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 83 | 85 | 86 | 3 |
| CONUS MHS | 80 | 81 | 81 | 1 |
| ARMY | 81 | 81 | 81 | 0 |
| NAVY | 77 | 79 | 80 | 3 |
| AIR FORCE | 81 | 83 | 84 | 3 |
| OTHER | 83 | 80 | 76 | -6 |
| NORTH | 75 | 75 | 77 | 2 |
| North Army | 75 | 76 | 78 | 3 |
| North Navy | 72 | 75 | 77 | 5 |
| North Air Force | 71 | 79 | 77 | 6 |
| North Other | 82 | 67 | 76 | -6 |
| SOUTH | 83 | 84 | 83 | 0 |
| South Army | 82 | 85 | 82 | 0 |
| South Navy | 83 | 83 | 80 | -3 |
| South Air Force | 83 | 83 | 86 | 2 |
| South Other | 85 | 86 | 81 | -4 |
| WEST | 83 | 84 | 82 | -1 |
| West Army | 84 | 82 | 82 | -2 |
| West Navy | 80 | 84 | 84 | 5 |
| West Air Force | 83 | 84 | 84 | 1 |
| West Other | 85 | 89 | 71 | -13 |
| OVERSEAS | 80 | 83 | 82 | 3 |
| Overseas Army | 87 | 84 | 82 | -6 |
| Overseas Navy | 65 | 73 | 79 | 13 |
| Overseas Air Force | 77 | 79 | 85 | 8 |
| Overseas Other | *** | 94 | 84 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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