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Enrollees with Military PCM , North Other Customer Service Problem Finding/Understanding Written Material |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 57 | 55 | 55 | -2 |
| CONUS MHS | 50 | 51 | 48 | -2 |
| OTHER | 43 | 42 | 42 | 0 |
| NORTH | 48 | 47 | 46 | -2 |
| North Other | 44 | 41 | 43 | -1 |
| Out of Catchment North Region | 42 | 39 | 45 | 3 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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