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Enrollees with Military PCM , South Army
Courteous and Helpful Office Staff

Courteous and Respectful
  2002 2003 2004 TREND
Benchmark 93 93 93 0
CONUS MHS 90 90 89 -1
ARMY 88 87 87 0
SOUTH 90 90 90 0
South Army 86 86 87 1
Bayne-Jones ACH 89 87 84 -5
Brooke AMC 91 93 85 -6
Darnall ACH 88 80 93 4
Eisenhower AMC 82 86 88 6
Fox AHC 89 92 92 3
Lyster ACH 90 87 89 -1
Martin ACH 82 89 84 2
Moncrief ACH 87 92 92 4
Reynolds ACH 80 82 84 4
Winn ACH 88 87 80 -8
Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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