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Enrollees with Military PCM , South Army Customer Service 2004 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 55 | 61 | 71 |
| CONUS MHS | 48 | 48 | 71 |
| ARMY | 47 | 49 | 71 |
| SOUTH | 51 | 50 | 74 |
| South Army | 54 | 55 | 72 |
| Bayne-Jones ACH | *** | 68 | 53 |
| Brooke AMC | 46 | 58 | 66 |
| Darnall ACH | 61 | 65 | 72 |
| Eisenhower AMC | 53 | 52 | 73 |
| Fox AHC | 55 | 61 | 74 |
| Lyster ACH | 47 | 39 | 71 |
| Martin ACH | 50 | 53 | 73 |
| Moncrief ACH | 73 | 54 | 71 |
| Reynolds ACH | 56 | 64 | 80 |
| Winn ACH | 33 | 35 | 70 |
| Source: 2004 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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