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Enrollees with Military PCM , South Army Customer Service Problem Finding/Understanding Written Material |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 57 | 55 | 55 | -2 |
| CONUS MHS | 50 | 51 | 48 | -2 |
| ARMY | 52 | 51 | 47 | -5 |
| SOUTH | 53 | 54 | 51 | -2 |
| South Army | 57 | 57 | 54 | -3 |
| Bayne-Jones ACH | 59 | 46 | *** | *** |
| Brooke AMC | 62 | 54 | 46 | -15 |
| Darnall ACH | 60 | 65 | 61 | 1 |
| Eisenhower AMC | 55 | 54 | 53 | -2 |
| Fox AHC | 48 | 54 | 55 | 6 |
| Lyster ACH | 57 | 48 | 47 | -9 |
| Martin ACH | 52 | 55 | 50 | -2 |
| Moncrief ACH | 57 | 52 | 73 | 16 |
| Reynolds ACH | 49 | 71 | 56 | 6 |
| Winn ACH | 60 | 48 | 33 | -27 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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