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Enrollees with Military PCM , South Army Customer Service Problem Getting Help from Customer Service |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 58 | 59 | 61 | 4 |
| CONUS MHS | 49 | 53 | 48 | -2 |
| ARMY | 49 | 53 | 49 | 0 |
| SOUTH | 53 | 54 | 50 | -2 |
| South Army | 52 | 57 | 55 | 4 |
| Bayne-Jones ACH | 74 | 54 | 68 | -6 |
| Brooke AMC | 48 | 57 | 58 | 10 |
| Darnall ACH | 43 | 61 | 65 | 22 |
| Eisenhower AMC | 48 | 53 | 52 | 3 |
| Fox AHC | 50 | 54 | 61 | 11 |
| Lyster ACH | 39 | 40 | 39 | 0 |
| Martin ACH | 59 | 61 | 53 | -6 |
| Moncrief ACH | 54 | 54 | 54 | 0 |
| Reynolds ACH | 58 | 69 | 64 | 5 |
| Winn ACH | 54 | 48 | 35 | -19 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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