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Enrollees with Military PCM , South Navy Customer Service Problem Finding/Understanding Written Material |
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| 2002 | 2003 | 2004 | TREND | |
| Benchmark | 57 | 55 | 55 | -2 |
| CONUS MHS | 50 | 51 | 48 | -2 |
| NAVY | 52 | 53 | 52 | 0 |
| SOUTH | 53 | 54 | 51 | -2 |
| South Navy | 52 | 53 | 52 | -1 |
| NH Beaufort | 62 | 64 | 46 | -16 |
| NH Charleston | 40 | *** | 45 | 6 |
| NH Corpus Christi | 56 | 58 | 53 | -3 |
| NH Jacksonville | 50 | 56 | 54 | 4 |
| NH Pensacola | 51 | 50 | 53 | 2 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2003 and 2004
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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